F&B Supervisor

At SLS The Red Sea we dont just deliver service we create unforgettable dining experiences. As an F&B Supervisor you will play a key role in leading the day-to-day operation of the outlet ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold elevated and vibrant spirit of SLS.

Working closely with the F&B leadership team you will lead from the floor coach and support the service team uphold SLS standards and act as a key link between service and culinary teams. With a hands-on approach you will ensure every shift runs smoothly service remains consistent and both guests and colleagues feel supported throughout the experience.

Key Responsibilities

• Supervise and coordinate the daily operations of the outlet ensuring alignment with SLS brand standards and service expectations.
• Take ownership of the outlet during shifts in the absence of senior management overseeing service flow and guest engagement.
• Ensure the outlet is clean properly set up and fully prepared for operation before and throughout service.
• Conduct pre-shift briefings assign stations and communicate service priorities to ensure the team is prepared for each shift.
• Lead by example on the floor delivering warm confident and anticipatory service that reflects the SLS personality.
• Actively engage with guests build rapport with regular patrons and VIPs recognize preferences and deliver personalized experiences.
• Monitor guest satisfaction in real time respond to feedback or concerns and take proactive action to address service gaps.
• Provide direct supervision coaching and support to the service team to maintain consistently high performance and service standards.
• Deliver on-the-job training and support the onboarding and development of new team members.
• Ensure all colleagues follow SOPs grooming standards hygiene practices and behavioral guidelines.
• Maintain effective communication and collaboration between the service culinary and wider F&B teams to ensure seamless service delivery.
• Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue.
• Monitor POS entries voids and transactions ensuring accurate handling in accordance with company procedures.
• Support stock control par-level monitoring inventory checks and stocktaking to minimize wastage and maintain effective cost control.
• Ensure full compliance with health safety hygiene food safety and HACCP requirements.
• Assist management with staff scheduling duty rosters shift reports incident logs and other operational documentation.
• Foster a positive collaborative and high-performing team environment that reflects the values and service philosophy of SLS The Red Sea.

Qualifications :

• High School Diploma or equivalent; a diploma or certification in Hospitality is preferred.
• Minimum of 2 years of experience in a supervisory role within a premium or 5-star restaurant bar or hotel outlet.
• Strong experience in team supervision guest interaction and service delivery within a fast-paced environment.
• Solid knowledge of food and beverage service techniques product knowledge and sequence of service.
• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.
• Fluent in English; knowledge of Arabic is an advantage.
• Proficiency in POS systems such as MICROS and basic Microsoft Office applications.
• Basic HACCP or food safety certification is an advantage.
• Previous experience within luxury or lifestyle hospitality brands is an asset.
• Ability to multitask prioritize and remain composed under pressure with strong attention to detail and service consistency.

Remote Work :

No

Employment Type :

Full-time