F&B Supervisor Saudi only

Basic Function

The Restaurant Manager at Fairmont Ramla responsibilities include overseeing daily restaurant operations ensuring exceptional dining experiences for guests managing staff recruitment training and performance to maintain high service standards. Developing and updating the menu is essential to reflect seasonal offerings and guest preferences. ensure compliance with health and safety regulations while monitoring inventory and controlling costs. Additionally address guest feedback and complaints promptly to enhance satisfaction collaborate with the culinar team for menu execution and analyze sales reports to drive strategic decisions that optimize restaurant performance.

Duties & Responsibilities

• Acting as an ambassador for the specialty outlets demonstrating proficiency in their history and offerings.
• Supervising a designated station to maintain service standards at all times.
• Coaching training and developing the F&B service team to enhance food and beverage knowledge ensure proper sequence of service delivery and uphold our LIFE values.
• Ensuring smooth preparation of restaurant side-stations mise-en-place and table setups according to outlet and Fairmont standards.
• Continuously gathering guest feedback and reporting it to management.
• Collaborating closely with the kitchen stewarding and outlet cashiers/order takers for seamless operations.
• Maintaining proper appearance and grooming standards for assigned colleagues.
• Welcoming arriving guests and managing their seating in the absence of the Maître Dhôtel.
• Building and maintaining professional friendly relationships with outlet patrons to ensure their well-being.
• Staying knowledgeable about the outlets menu promotional activities and relevant hotel information.
• Contributing to meet and maximize the monthly revenue budget for the outlet.
• Operating safely and in an environmentally friendly manner to protect the health and safety of guests and colleagues while conserving the environment.
• Complying with hotel environmental health and safety policies and procedures.
• Professionally handling special dietary requirements keeping the Kitchen Sous-chef and Manager informed.
• Reporting any issues within the outlet to Housekeeping Engineering or Security as appropriate.
• Managing rejected or corked food items professionally and reporting them to the Restaurant Outlets Manager.
• Addressing situations involving loud intoxicated or abusive guests appropriately.
• Assisting guests or colleagues who may feel unwell.

Qualifications :

Qualifications

• Bachelors degree in Hospitality Management Hotel Management Business Administration or a related field.
• Minimum of 5 years of experience in Food & Beverage operations including at least 2 years in a supervisory or managerial role.
• Previous experience in a luxury hotel or upscale restaurant is preferred.
• Strong leadership and team management skills.
• Excellent communication and guest service skills.
• Good knowledge of food safety hygiene and HACCP standards.
• Proficiency in Microsoft Office and restaurant POS systems.
• Fluent in English; Arabic is an advantage.
• Ability to work under pressure and manage multiple priorities.
• Strong organizational problem-solving and decision-making skills.
• Ability to work flexible shifts including evenings weekends and public holidays.

Additional Information :

Your Team and Work Environment:
In 12 sentences introduce the team hotel or workplace in a way that reflects its culture.
Note: The description can be adjusted to meet specific local or legal requirements such as work permits.

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our goal is to attract hire and develop diverse talent.

Reporting & Administration:

• Prepare and present sales reports forecasts and performance analysis to senior management.
• Track and manage sales leads and opportunities using CRM systems (e.g. Opera Salesforce Delphi).
• Ensure accurate records of all client interactions leads and bookings.
• Maintain up-to-date knowledge of market conditions competitor offerings and industry best practices.

Requirements:

• Education: Bachelors degree in Hospitality Business Administration Marketing or a related field. A Masters degree or industry certifications (e.g. CHME CMP) is a plus.
• Experience: Minimum of 57 years of experience in sales within the luxury hotel or hospitality industry with a proven track record of achieving sales targets and managing key accounts.
• Skills:
  • Exceptional sales and negotiation skills particularly within the luxury market.
  • Strong understanding of the hotel industry including MICE and leisure segments.
  • Proficiency in CRM systems hotel sales software (e.g. Opera Delphi) and Microsoft Office Suite.
  • Fluent in English; additional languages are highly desirable.
  • Ability to think strategically and creatively with excellent problem-solving skills.

Key Competencies:

• Leadership: Ability to lead by example providing guidance and support to the sales team.
• Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
• Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.
• Time Management: Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
• Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
• Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.

Working Conditions:

• Full-time position with flexibility for evening and weekend work depending on client needs and industry events.
• Travel may be required to meet with clients or attend industry events.
• Ability to work under pressure and meet sales targets in a competitive environment.

Compensation:

• Competitive salary and commission structure based on performance.
• Benefits package may include healthcare retirement plans travel discounts and other perks.

Remote Work :

No

Employment Type :

Full-time