F&B Outlets Manager

F&B Outlets Manager

Novotel Thakher Makkah

We are looking for an experienced and hands-on F&B Outlets Manager to oversee and support the seamless execution of daily Food & Beverage operations ensuring that all restaurants and bars consistently deliver high-quality service and an exceptional guest experience.

The role will focus on strong operational leadership hands-on floor supervision team performance guest satisfaction sales performance and ensuring compliance with hotel and brand standards.

Key Responsibilities

• Oversee the daily operations of all Food & Beverage outlets ensuring smooth and efficient service.
• Conduct regular floor observations to ensure compliance with service standards service sequences presentation ambiance and employee attitude.
• Ensure a consistent and exceptional guest experience across all F&B outlets.
• Lead and support outlet managers supervisors captains and team members in achieving operational and service objectives.
• Monitor operational performance guest satisfaction sales targets and average check performance.
• Identify operational gaps and implement appropriate corrective actions.
• Conduct and support daily pre-shift briefings focusing on operational priorities guest service upselling and promotions.
• Monitor guest experience throughout service and proactively address service issues and guest complaints.
• Follow up on guest feedback internal audits and action plans to ensure continuous improvement.
• Support the achievement of outlet revenue upselling and commercial targets.
• Ensure proper execution of menus promotions special events and F&B activations.
• Identify opportunities to improve suggestive selling upselling and overall dining experiences.
• Ensure compliance with hotel SOPs food safety hygiene health and safety standards.
• Prepare and review operational reports performance updates and action plans.
• Work closely with F&B Management and other hotel departments to ensure smooth operations.
• Follow up on operational commitments and initiatives established by the Food & Beverage Management team.
• Perform any other duties assigned by management.

Qualifications :

Qualifications & Requirements

• Previous experience in a similar F&B Outlets Manager / F&B Manager role.
• Strong Food & Beverage operational skills with a hands-on management approach.
• Strong administration reporting and organizational skills.
• Proven experience managing multiple F&B outlets or high-volume operations.
• Strong leadership communication and team management skills.
• Good knowledge of guest service standards upselling and revenue generation.
• Experience in Makkah hotel operations will be considered a strong advantage.
• Ability to work under pressure and manage multiple operational priorities.
• Excellent problem-solving and decision-making skills.
• Good command of English; Arabic is an advantage.
• Flexible to work shifts weekends and public holidays based on operational requirements.

Remote Work :

No

Employment Type :

Full-time