Duty Manager (Saudi National)

At SLS The Red Sea every guest journey is shaped by the moments that feel effortless personal and unforgettable. As a Duty Manager you will be a visible leader and ambassador of the hotel ensuring exceptional guest experiences smooth Front Office operations and seamless coordination across departments.

Representing hotel leadership during your shift you will combine a strong presence in the lobby with confident decision-making hands-on team leadership and genuine guest engagement. From welcoming VIPs and resolving guest concerns to overseeing Front Office operations and responding to unexpected situations you will ensure every moment reflects the bold vibrant and guest-centric spirit of SLS.

Key Responsibilities

• Maintain a visible leadership presence in the lobby actively engaging with guests and supporting the Front Office team throughout the shift.
• Welcome and engage with VIPs regular guests and loyalty members ensuring preferences are recognized and experiences are personalized.
• Handle guest feedback concerns and complaints promptly and professionally ensuring appropriate resolution follow-up and documentation.
• Oversee smooth and efficient check-in and check-out experiences room allocation and the handling of groups and VIP arrivals.
• Take full ownership of Duty Manager shifts acting as the senior operational decision-maker during non-office hours when required.
• Supervise Front Office operations ensuring consistent adherence to SOPs SLS brand standards and service guidelines.
• Coordinate closely with Housekeeping Engineering Security and other departments to resolve operational and guest-related matters efficiently.
• Monitor room status Out of Order rooms and operational updates to ensure accurate and seamless communication between departments.
• Respond to and accurately document incidents accidents emergencies and other significant operational matters in accordance with hotel procedures.
• Lead daily briefings and ensure clear effective and action-oriented shift handovers.
• Coach guide and develop Front Office colleagues through ongoing feedback task delegation training and on-the-job support.
• Monitor team performance and contribute to performance reviews and colleague development.
• Ensure Front Office colleagues are confident in cashiering reservations upselling check-in/out procedures complaint handling and emergency response.
• Oversee cashiering and cash-handling activities during the shift ensuring accuracy and compliance with hotel policies.
• Authorize adjustments paid-outs and operational exceptions within approved limits escalating when required.
• Monitor guest accounts open folios Paymasters and billing discrepancies coordinating with Finance when necessary.
• Support revenue initiatives including room upselling and other Front Office opportunities while encouraging team participation.
• Assist with team rosters attendance management and labor planning in line with operational requirements and business volumes.
• Maintain strong knowledge of hotel emergency procedures and lead calm effective responses when required.
• Work closely with Security & Safety to maintain a safe and secure environment for guests colleagues and hotel assets.
• Ensure guest confidentiality data privacy and security standards are consistently maintained.
• Promote a positive culture of ownership collaboration and exceptional guest service across the Front Office team.

Qualifications :

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2 years of experience in a supervisory Front Office role within an upscale luxury or lifestyle hotel.
• Previous experience as a Duty Manager or Night Manager is preferred.
• Strong knowledge of Front Office operations guest services reservations cashiering credit procedures and room management.
• Proficiency in Opera PMS and Microsoft Office.
• Strong leadership presence with the ability to guide motivate and support a diverse team.
• Excellent guest relations interpersonal communication and conflict-resolution skills.
• Excellent command of spoken and written English is essential.
• Calm and decisive under pressure with a proactive and solution-focused approach.
• Strong attention to detail organizational skills and the ability to manage multiple operational priorities.
• Previous experience within a luxury or lifestyle hospitality environment is highly desirable.

Remote Work :

No

Employment Type :

Full-time