Director of Room

• Lead and manage all Rooms Division departments to achieve operational excellence.
• Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns.
• Develop and implement departmental policies procedures and service standards.
• Monitor occupancy room inventory and revenue opportunities in collaboration with the Revenue and Sales teams.
• Prepare and manage departmental budgets forecasts and financial performance.
• Analyze operational reports guest feedback and KPIs to drive continuous improvement.
• Recruit train coach and evaluate department managers and team members.
• Ensure compliance with health safety security and brand standards.
• Coordinate with Engineering Food & Beverage Sales & Marketing and other departments to deliver seamless guest experiences.
• Conduct regular inspections of guest rooms public areas and back-of-house facilities.
• Manage labor costs scheduling productivity and departmental expenses.
• Lead quality assurance initiatives and support hotel audits and inspections.
• Handle VIP arrivals special requests and service recovery for guest issues.

Qualifications :

• years of progressive hotel operations experience including leadership in Front Office and Housekeeping.
• Previous experience as a Rooms Division Manager Executive Housekeeper Front Office Manager or Assistant Director of Rooms is preferred.
• Strong knowledge of hotel operations revenue management principles and guest service standards.
• Experience with Property Management Systems (PMS) such as Opera or similar platforms.
• Excellent leadership communication and problem-solving skills.

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time