Enter a job title or keyword
Desktop Support Technician L2 SA
Job Location:
Job Location:
Riyadh - Saudi Arabia
Salary:
Not provided by the employer
Salary:
Experience Required:
1-3years
Experience Required:
Posted:
14 July 2026 (30+ days ago)
Posted:
Application Deadline:
12 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WERE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA!
Excis is a global IT support leader that thrives on innovation excellence and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support troubleshoot hardware software and network security issues and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning mentorship and technical growth.
- Client presence in 190 countries
- 6000 Engineers worldwide
- 200 Enterprise Clients served
At Excis we foster a culture of support and growth where every team members contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.
What Youll Do:
- Provide day-to-day local and remote desktop support handling inbound calls to troubleshoot resolve and document hardware software and application issues through a ticketing system.
- Perform break/fix fault diagnosis and resolution for desktops laptops and approved software applications.
- Mentor and assist Band 1 technicians and collaborate with Band 3 engineers to resolve complex tickets.
- Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
- Support a broad IT infrastructure including firewalls VPNs encryption access controls routing switching and cloud security platforms.
- Apply knowledge of security protocols such as SSL/TLS SSH DNSSEC and others to maintain secure network operations.
What You Need:
- 2-3 years solid experience in Windows desktop support and IT infrastructure.
- Strong knowledge of firewalls (Cisco ASA Juniper SRX Palo Alto Fortinet) IDS/IPS VPNs encryption technologies (SSL/TLS IPsec) access control network segmentation (VLANs) routing and switching protocols.
- Experience with network management tools like SNMP NetFlow and cloud security platforms (AWS Azure Google Cloud) is a plus.
- Understanding of TCP/IP security SSL/TLS SSH secure email and DNS security protocols.
- Proven analytical skills with strong problem-solving relationship-building and customer service abilities.
- Excellent communication in English and ability to mentor junior staff effectively.
- Flexibility to support various shifts and urgent issues with professionalism and adaptability.
Why Join Us
At Excis your skills drive user satisfaction and IT excellence. Work with a collaborative dynamic team in an environment designed for your professional development and continuous learning. Enjoy competitive salary benefits and the chance to grow in a company recognized for innovation and leadership worldwide.
Ready to take your IT career to the next level in Saudi Arabia
Apply now as a Desktop Support Technician L2 and be part of our IT support family!
Requirements
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
