Customer Services Coordinator

This role is responsible to support customers by providing accurate information addressing inquiries and resolving complaints to ensure high levels of customer satisfaction with BMCs products services and features.

Key Responsibilities

• Resolve customer complaints via phone email and social media platforms
  

• Handle incoming customer inquiries and support requests
  

• Conduct outbound calls to guide students and parents with stepbystep instructions
  

• Generate sales leads and introduce new products/services to potential customers
  

• Provide accurate and detailed information about products and services
  

• Offer timely and appropriate solutions to customer issues and follow up to ensure resolution
  

• Route inbound calls to the appropriate departments or personnel
  

• Document call interactions issues resolutions and other information in the CRM system
  

• Gather and evaluate customer feedback and relevant data to support complaint resolution
  

• Follow up on complex customer cases to ensure satisfaction
  

• Promote and upsell additional products and services as appropriate
  

Required Education

• High school diploma or higher
  

Required Experience

• Minimum of one year of experience in a call center or customer service environment
  

• Proven ability in:
  

  • Managing phonebased customer interactions
    

  • Active listening and effective communication
    

  • Using CRM systems and standard customer service tools
    

Required Knowledge / Skills / Abilities

• Excellent verbal and written communication skills
  

• Strong troubleshooting and problemsolving capabilities
  

• Ability to multitask prioritize and manage time effectively
  

• Patience and professionalism in handling customer concerns
  

• Negotiation skills and the ability to manage difficult conversations
  

• Proficient in computer use including data entry and typing
  

• Ability to work well under pressure
  

• Bilingual proficiency in English and Arabic