Customer Service Associate (Saudi Nationals)

Role: Customer Service Associate (Saudi Nationals)
Job Type: Full Team Employee
Location: RUH14 - Riyadh KSA
Total Pay Rate:8600 SAR (Basepay 6143SAR Other allowances 2457SAR )

Our mission at Amazon is to be Earths most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate
As an Amazon Customer Service Associate you have a very clear purpose: to prevent issues solve queries and delight our customers. Youll be the first point of contact for our Saudi Arabia customers in Arabic by answering their requests through phone chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate research and review solutions and communicate effectively with customers.

What are your hours
This role requires working variable hours to match when customers need us most. You will work 9 hours per shift and your work week is minimum40 order to match our customer demand we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What benefits will you receive
One of the great things about joining Amazons Customer Service team is that you dont need past experience in customer service. Youll receive training and be provided with a complete equipment package when you join. Additionally we offer a number of benefits including:

• Medical insurance for the employee as well as their spouse and children
• Amazon employee discount
• Nursery Benefit
• Life Insurance
• Expert training and ongoing opportunities to learn more and develop your skills

• Minimum age: 18 years old
• Be a Saudi national
• Minimum qualification of a high school degree - Passed
• Strong communication skills in Insert language (both written and oral fluency) add specific level requested for language roles
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
• Willingness and ability to work in rotating shifts (i.e. early late weekend and overtime as required)

• Hard-working articulate and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.