Copy of CRM Developer Manager

We are seeking a highly skilled and experienced CRM Developer Manager to lead the development customization and optimization of our Customer Relationship Management (CRM) platform. The ideal candidate will oversee a team of CRM developers collaborate with cross-functional departments and ensure the CRM system supports business goals customer engagement and sales operations effectively.

Key Responsibilities:

• Lead CRM Development: Manage and mentor a team of CRM developers setting priorities and overseeing project delivery timelines.
• CRM Customization & Integration: Develop configure and maintain CRM components (workflows reports dashboards plugins APIs).
• Technical Leadership: Set technical standards code review processes and ensure high-quality code across the CRM team.
• Business Requirements Analysis: Work closely with sales marketing and customer support to gather and translate business requirements into technical solutions.
• System Optimization: Monitor CRM performance troubleshoot issues and implement system upgrades and patches as needed.
• Data Management: Oversee CRM data quality integrity backups deduplication and compliance with data protection regulations.
• Training & Support: Provide end-user support create documentation and lead training sessions when new CRM features or processes are introduced.
• Vendor Coordination: Collaborate with CRM vendors or third-party integrators when necessary.

Qualifications:

• Bachelors degree in Computer Science Information Systems or a related field (Masters preferred).
• 5 years of hands-on CRM development experience with at least 2 years in a managerial or lead role.
• Proficiency in CRM platforms such as Salesforce Microsoft Dynamics 365 Zoho CRM or HubSpot (specify based on your tech stack).
• Strong experience with API integrations custom scripting (JavaScript Python or similar) and database management (SQL NoSQL).
• Familiarity with DevOps tools and agile development methodologies.
• Excellent communication leadership and problem-solving skills.
• Knowledge of data protection laws (e.g. GDPR CCPA) is a plus.

Preferred Skills:

• Certifications in the relevant CRM platform (e.g. Salesforce Certified Developer Microsoft Certified: Dynamics 365 Developer).
• Experience with marketing automation platforms (e.g. Pardot Marketo Mailchimp).
• Strong project management capabilities (e.g. using tools like Jira Trello Asana).