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Cluster Reservation Agent Saudi National Only
Job Location:
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Additional Information: This hotel is owned and operated by an independent franchisee FAS Hospitality Company L.L.C. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job Summary:
- Oversee accuracy of room blocks reservations and group market codes.
- Communicate company values and/or
- culture to new employees. Review and implement new Reservations procedures.
- Process all reservation requests
- changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee special rate and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Respond to any challenges found for accommodating rooming requests.
- Set-up proper billing accounts according to Accounting
- policies. Troubleshoot resolve and document guest issues and concerns or escalate/refer to appropriate individual.
- Assist management in training scheduling counseling and motivating and coaching employees; serve as a role
- model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Protect company tools equipment machines or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Address guests service needs in a professional positive and timely manner.
Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Assist other employees to ensure proper coverage and prompt guest service.
Thank guests with genuine appreciation and provide a fond farewell.
Engage guests in conversation regarding their stay property services and area attractions/offerings.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
Speak to guests and co-workers using clear appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Provide assistance to coworkers ensuring they understand their tasks.
Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email).
Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
Assists Management
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Encourage and motivate employees to perform their best take responsibility for tasks and assignments make decisions and provide input on possible improvements.
Ensure that hourly employees are trained on company core values job roles responsibilities and technical and service aspects of the job.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees responding appropriately and effectively.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats (e.g. small print).
Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
Reservation Services
Verify all reservation information with callers to ensure accuracy.
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
