Chief Operating Officer (COO)
Job Summary
Responsibilities:
- Oversee and manage all day-to-day operations of the platform
- Build and optimize operational processes across supply and demand sides
- Manage relationships with car dealers suppliers and partners
- Ensure smooth onboarding and performance of vendors on the platform
- Collaborate with the tech team to improve platform functionality and user experience
- Develop and execute operational and sales strategies to support growth and achieve sales targets
- Enhance customer journey from browsing to purchase ensuring high satisfaction and retention rates
- Ensure operational scalability as the business grows and markets expand
- Lead build and manage the operations team providing mentorship and guidance
- Coordinate between departments (marketing sales product finance) to ensure alignment with business goals
- Set track and achieve sales targets for business development and sales teams ensuring the companys products reach the target audience
- Identify track and solve operational bottlenecks to improve the overall performance
- Ensure continuous business development by identifying new growth opportunities forging strategic partnerships and optimizing revenue generation.
- 8 years of experience in operations preferably in automotive e-commerce or marketplaces.
- Bachelors degree in Business Operations or related field (MBA is a plus)
- Proven experience managing end-to-end operations in a digital platform
- Previous experience in the automotive industry (cars marketplace dealerships or similar) is a must
- Experience in scaling startups or digital platforms is a strong plus
- Strong understanding of logistics supply chain and vendor onboarding
- Experience working with cross-functional teams (tech marketing sales)
- Arabic speaker is required.
- Experience with sales forecasting quota setting and driving sales targets is essential.
Required Skills:
8 years of experience in operations preferably in automotive e-commerce or marketplaces. Bachelors degree in Business Operations or related field (MBA is a plus) Proven experience managing end-to-end operations in a digital platform Previous experience in automotive industry (cars marketplace dealerships or similar) is a must Experience in scaling startups or digital platforms is a strong plus Strong understanding of logistics supply chain and vendor onboarding Experience working with cross-functional teams (tech marketing sales) Arabic speaker is required.