Chief Concierge (Saudi National)

Primary Responsibilities

• Concierge Operation
• Assist guests with all inquiries both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
• Maintain adequate supplies of forms and brochures and ensure that they are presented in line with the hotels operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests mails messages courier services and parcel postage as requested by guests
• Maintain order and security of guests keys and other selected keys kept in Front Office ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Other Responsibilities

• Maintain complete knowledge of all food & beverage services outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.

Qualifications :

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional Information :

Role Benefits & Perks

• Enjoy discounted Heartist rates across our global network of 5600 properties 10000 food and beverage venues and wellness centers.
• Grow and travel with your career globally across more than 110 countries 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability including Accors Revenue Management Academy certification.
• Work with sector-leading IDeaS revenue management platform.

Additional Information 

This role requires:

• Fluency in English and Arabic

Remote Work :

No

Employment Type :

Full-time