Asst Housekeeping Manager (Saudi Only)

The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper in overseeing the daily operations of the Housekeeping and Laundry departments. This position ensures that guest rooms public areas and back-of-house spaces meet the impeccable 5-star cleanliness hygiene and aesthetic standards required by the Mövenpick brand. By mentoring a diverse team and coordinating closely with Front Office and Engineering you will help deliver Mövenpicks signature heartfelt care to every guest.

Key Responsibilities

1. Operational Excellence & Quality Control

• Supervise daily housekeeping activities allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
• Conduct rigorous inspections of VIP rooms guest rooms public spaces and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.
• Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.

• Partner closely with the Engineering/Maintenance department to log defects schedule deep cleaning and execute preventative room maintenance.

2. Team Leadership & Talent Development

• Manage motivate and mentor a team of Supervisors Room Attendants and Public Area Cleaners promoting a positive Yes I Can! team culture.
• Assist in recruitment onboarding and regular performance evaluations of departmental staff.

• Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs) chemical safety and premium guest interactions.

• Manage staff scheduling attendance tracking and payroll reporting in alignment with local Saudi labor laws.

3. Inventory Management & Cost Control

• Monitor and manage inventories of linens uniforms guest amenities and cleaning chemicals ensuring efficient usage and minimizing waste.
• Assist in ordering and tracking supplies while remaining aligned with the departments monthly operating budget.
• Oversee the hotels Lost & Found procedures ensuring strict documentation and safekeeping of guest property.

4. Guest Experience

• Address guest complaints and specialized requests promptly professionally and with a solution-oriented mindset.

• Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.

Qualifications :

• Education: Diploma or Bachelors degree in Hospitality Management Business Administration or a related field.

• Experience: 3 to 5 years of progressive housekeeping experience in a 4-star or 5-star hotel with at least 12 years in a supervisory or assistant managerial capacity.

• Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.

• Local Knowledge: Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong plus.

Additional Information :

Skills & Competencies

• Technical Proficiency: Strong working knowledge of Property Management Systems (e.g. Opera) housekeeping software and MS Office (Excel Word).

• Leadership: Exceptional team management skills with a proven ability to lead and adapt in a high-pressure fast-paced environment.

• Communication: Fluent in English (both written and spoken). Communication skills in Arabic are considered a highly valuable asset for coordinating with local vendors and staff.

• Attention to Detail: An uncompromising eye for cleanliness premium flower/aesthetic arrangements and strict sanitation protocols.

Remote Work :

No

Employment Type :

Full-time