Aftersales Account Manager

Aftersales Account Manager Energy

Location: Khobar Saudi Arabia

At Alfa Laval we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

Are you an energetic commercially driven and result-oriented professional
Do you have a positive attitude creative mindset and strong entrepreneurial spirit
Do you have proven experience in Aftersales Service Sales Account Management or Business Development within the Saudi energy market
Are you passionate about developing long-term customer relationships and creating value through service solutions
If yes then this opportunity could be the right career move for you.

We believe you have:

Strong customer focus and commercial/business acumen.
Proven ability to develop and manage key customer accounts and build trusted relationships at multiple levels.
Strong understanding of industrial and energy-sector service sales preferably within Oil & Gas Petrochemical Power or related industries.
Strong sales hunting and account development skills with a track record of converting customer needs into profitable service opportunities.
Excellent networking influencing negotiation and communication skills.
Strong planning opportunity management and business analytics capabilities.
High level of integrity ownership and accountability.
Ability to work independently while collaborating effectively with internal sales service technical and business teams.
Preferably a Mechanical or Chemical Engineering degree with 5 years of experience in sales service sales account management or business development. Experience and established customer relationships in Saudi Arabia are an advantage.

About the Job

As an Aftersales Account Manager Energy you will be responsible for developing Alfa Lavals service business within assigned key accounts in Saudi Arabia. You will act as the primary commercial interface for customers identifying service needs developing account strategies and converting opportunities into sustainable and profitable service business.

You will be expected to combine account management service sales market development and customer intimacy to grow Alfa Lavals installed-base business and strengthen our position as a long-term service partner.

Key Responsibilities

Develop and execute account strategies for assigned key customers identifying growth opportunities across Alfa Lavals installed base and aligning account plans with Energy Division and Service business targets.
Drive service sales growth by actively promoting Alfa Lavals portfolio of services including preventive and corrective maintenance spare parts equipment upgrades refurbishment optimization service agreements digital services and other value-added solutions.
Own the customer relationship and account development process building strong relationships with decision makers influencers maintenance teams procurement engineering and operations across customer organizations.
Identify qualify and develop sales leads through regular customer visits installed-base analysis service history market intelligence and proactive engagement with customers.
Convert customer needs into business opportunities developing the sales pipeline from lead generation and opportunity qualification through quotation negotiation and order closure.
Drive customer intimacy through frequent market presence conducting structured customer visits account reviews technical/commercial discussions and follow-ups to understand customer challenges and identify opportunities for Alfa Laval solutions.
Develop service contracts and recurring-revenue opportunities identifying opportunities for long-term service agreements maintenance programs and lifecycle partnerships.
Increase penetration of the Alfa Laval installed base by identifying equipment that requires maintenance spare parts upgrades replacement performance optimization or other lifecycle services.
Develop high-quality competitive and profitable quotations that clearly address customer requirements and demonstrate the value and technical differentiation of Alfa Lavals service solutions.
Lead commercial negotiations and follow up opportunities to maximize hit rate margin and order intake while ensuring customer satisfaction and adherence to Alfa Lavals commercial policies.
Manage the customer grid and account plans proactively ensuring systematic coverage of key accounts customer mapping opportunity planning and prioritization through CRM and other business tools.
Maintain a strong and healthy sales pipeline continuously monitoring opportunity stages probability expected closing dates value and required actions to deliver sales targets.
Leverage customer and market intelligence to identify emerging projects shutdowns turnarounds maintenance activities expansions and other events that can generate service and aftermarket opportunities.
Work closely with Service Operations Field Service Inside Sales Technical teams and Business Units to ensure seamless execution from opportunity identification through order fulfillment and customer delivery.
Identify cross-selling and up-selling opportunities across Alfa Lavals broader portfolio connecting customer challenges with relevant equipment service and lifecycle solutions.
Ensure high-quality CRM discipline maintaining accurate customer information opportunity data sales activities forecasts and account plans to support effective business decisions.
Monitor market competitor and customer developments and provide actionable insights to the organization to support pricing portfolio sales and market-development strategies.
Build and maintain a strong network across the Saudi energy ecosystem including end users EPCs contractors service companies distributors and other strategic stakeholders.
Proactively manage customer satisfaction and retention ensuring that customer feedback is captured and converted into actions that strengthen long-term relationships.
Deliver agreed sales order intake margin and customer-development targets while continuously looking for new ways to accelerate profitable growth in the Saudi service market.

Experience :
5 to 10 years

Education :

B.E./

What will you do

Account Management Service Sales Key Account Development Customer Intimacy Business Development Installed Base Growth Sales Pipeline Management Market Intelligence Commercial Negotiation Service Contracts Customer Relationship Management

Why should you apply

We offer you an interesting and challenging opportunity to join Alfa Laval and play a key role in expanding our Aftersales and Service business in the Saudi Energy market.

You will have the opportunity to work closely with major customers develop strategic accounts build long-term partnerships and contribute directly to Alfa Lavals growth through innovative service and lifecycle solutions.

If you are a commercially driven professional who enjoys being close to customers identifying opportunities and turning customer needs into business results we would like to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

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