3PL Territory Senior Account Manager

Key Activities

3PL Operational Support:

• Support day-to-day 3PL account operations in the Eastern Province to maintain an adequate balance between rider supply and delivery demand.

• Assist in onboarding and activating new 3PL partners to support regional fleet expansion and coverage goals.

• Monitor 3PL operational KPIs SLAs and performance metrics highlighting gaps to senior team members.

• Assist 3PL partners in resolving routine operational issues logistics obstacles and account inquiries.

• Review 3PL billing accuracy assist in invoice validation and track payment releases in coordination with Finance.

Partner Engagement & Retention:

• Participate in operational touchpoints with 3PL partners in the Eastern Province to build strong working relationships and improve vendor retention.

• Gather operational feedback from 3PL vendors to help identify areas for workflow and communication improvements.

• Support the communication of operational updates safety guidelines and standard operating procedures to 3PL partners.

• Monitor daily 3PL compliance with HungerStations Code of Conduct and operational standards.

Governance and Resilience

• Follow all relevant policies procedures and processes for the daily work to be carried out in a controlled and consistent manner. 

• Support the communication of operational updates safety guidelines and standard operating procedures to 3PL partners.

• Monitor daily 3PL compliance with HungerStations Code of Conduct and operational standards.

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. 

• Uphold a high-performance working environment and promote HSs Values.

Qualifications :

Knowledge and Experience

• 2 - 4 years of experience in logistics 3PL coordination fleet management or last-mile operations.

• Experience in tracking 3PL performance SLA compliance and fleet supply metrics.

• Basic exposure to invoice tracking billing verification and data reporting.

• Strong problem-solving communication and coordination skills.

Education and Certifications

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.

Remote Work :

No

Employment Type :

Full-time