Support Engineer

Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.

In Romania we are advancing innovation through software engineering research and development delivering solutions in key markets in which Thales Group operates. Our engineers design develop and integrate solutions that impact global industries from fully operational systems and subsystems for naval warfare and maritime security operations to air traffic management systems satellite-based solutions tactical indoor simulations identity and biometric technologies and more.

We are seeking an experienced and highly technical Software Support Engineer to support coach and train development teams on software engineering best practices QA processes deployment tooling and application lifecycle management tools.

The ideal candidate combines strong expertise in software support engineering DevOps QA methodologies requirements management and infrastructure technologies while also demonstrating excellent communication and training capabilities.

This role will play a key part in supporting engineering teams managing incidents maintaining CI/CD environments and leading migration and tooling initiatives across enterprise environments.

Key Responsibilities

QA Processes Coaching & Training

- Coach engineering and QA teams on industry-standard QA processes methodologies and best practices.

- Deliver training sessions and workshops on engineering tools and software development practices.

- Provide guidance on requirements engineering processes and quality assurance frameworks.

- Support teams in adopting and improving software lifecycle management practices.

Engineering Tools & Requirements Management

- Administer support and optimize engineering tools including Polarion DOORS Pure::Variant Jira GitLab Artifactory and Confluence.

- Support migration activities from legacy environments (e.g. DOORS/VIVALDI to Polarion).

- Work with ReqIF formats and design/maintain DXL scripts.

- Ensure proper integration and usage of engineering and requirements management tools.

Incident & Technical Support

- Manage and resolve technical incidents affecting engineering platforms and development environments.

- Provide advanced technical support to development teams.

- Assist developers in integrating and addressing Non-Functional Requirements (NFRs) during application development.

- Troubleshoot application delivery deployment and infrastructure-related issues.

DevOps & Deployment Processes

- Maintain and improve CI/CD pipelines to support fast reliable and frequent software deliveries.

- Support deployment tooling and automated infrastructure processes.

- Contribute to Agile Scrum delivery environments and DevOps practices.

- Collaborate with cross-functional teams to ensure deployment stability and operational efficiency.

Infrastructure & Systems Support

- Understand and support IT infrastructure architectures compliant with company standards and client requirements.

- Support environments running on Windows Server and Red Hat Enterprise Linux (RHEL).

- Work with network protocols and infrastructure services including HTTPS SSH SMTP DNS Web Servers Reverse Proxies Caching Servers and Active Directory.

Required Technical Skills

- Strong expertise in QA processes and software quality practices.

- Significant hands-on experience implementing and supporting QA and requirements management tools.

- Knowledge of Polarion DOORS Pure::Variant ReqIF and DXL scripting.

- Experience with GitLab CI/CD Jira Artifactory Confluence and Agile Scrum methodologies.

- Strong understanding of Windows Server Linux administration (RHEL preferred) network protocols and enterprise infrastructure environments.

Soft Skills & Additional Qualifications

- Excellent coaching and training abilities.

- Strong analytical and problem-solving skills.

- Ability to communicate effectively with technical and non-technical stakeholders.

- Strong incident management and troubleshooting capabilities.

- Autonomous organized and proactive mindset.

- Ability to work in international and multicultural environments.

Preferred Experience

- Experience in large-scale enterprise or automotive engineering environments.

- Experience supporting regulated or highly structured development processes.

- Previous experience leading tooling migration or transformation initiatives.

- Familiarity with software compliance and governance standards.

Education & Experience

- Bachelors or Masters degree in Computer Science Software Engineering Information Systems or related field.

- Minimum 5 years of experience in software support engineering DevOps QA tooling or engineering platform support roles.

At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.