Scheduling Agent Messaging

In this role you will be responsible for the audio and video content ingestion scheduling and

publishing on the company technologies (audio & video) for customers across Europe.

Department: EU Messaging & Data Entry

Location: Bucharest hybrid work model

Contract: undetermined contract

Profile requirements:

English advanced level verbal & written

Responsible well organized thorough proactive

Ability to analyze and synthesize

Excellent sense of teamwork and self-employed

Meticulous and quality oriented

Time management skills

Process driven detail orientated

Ability to work with cross-functional and multi-cultural teams

Data literacy: competence in finding manipulating managing and interpreting data

including not just numbers but also text and images

Excellent knowledge of MSOffice applications

The ability to use Excel to gain greater efficiencies in their job; preferably has

knowledge of:

Filter data and manage a filtered list.

Perform multiple-level sorting use sorting options.

Modify a database and insert data from another source.

Group and dissociate data.

Know how to use conditional formatting and similar.

Use advanced functions (Vlookup If Text and Information Functions)

Work schedule:

Monday Friday 10:00 AM 6:00 PM EET

Weekend and RO public holidays On call shifts by rotation

Responsibilities:

Audio & video content ingestion scheduling and publishing across multiple platforms.

Verifies that information provided on scheduling briefings is complete and accurate.

Deal with day to day planning and scheduling enquiries.

Ensure quality control of audio and video content to match with the companys

technology.

Make sure content scheduling is delivered on time with high quality

Maintain detailed records of what/when was uploaded.

Provide assistance to operational & support teams in order to support additions and

modifications of content scheduling.

Communicate status and missing information.

Track data related to content programing using internal ticketing tools.

Attend meetings take detailed notes and follow up with next steps as needed.

Product update testing.

Support the Supervisor & Manager in reporting as necessary.