Critical Logistics Services Agent Coordonator transport

Scope of Position: 

Ensure timely and accurate movement of all freight and information while providing an exceptional customer service within CLS department.

Major Duties and Responsibilities:

Operations:

General

• Understand department process flow constantly looking for areas of improved efficiency.
• Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow
• Be pro-active and finding solutions for our customers keeping them advised during and after shipment processing and offering alternative solutions where required.
• Contribute to maintaining good relationships with suppliers (Airline carriers trucking companies and others involved).
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Follow department process flow and looking for best practices to improve operational efficiency and productivity
• Create and update DLSOPs
• Escalate issues to Management when necessary with no delay
• Participate in the transition of new customers if necessary

Order receipt / Quoting

• Receive shipment orders from customers & acknowledge within required timeline
• Prepare present and manage pricing/quoting process

 Shipment processing

• Execute bookings on behalf of the customer using the appropriate booking tools
• Execute routing of the shipment and update the operational system as needed
• Arrange pickup of the freight including communication with the service provider ensuring all information labels and documents are provided timely and in an accurate manner
• Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
• Prepare and submit export customs documents/declarations using Customs systems
• Complete DG check list of all DG files prior delivery to the airline
• Daily contact with airlines (booking) and trucking companies (for all pickup request)

 Follow-up & measurement

• Ensure the follow up of CLS shipments and the delivery once customs cleared
• Maintain communication with destination branches alert and handover shipment to the appropriate branch contacts
• Ensure continuous communication with customer and destination offices throughout the entire shipment movement
• Use tracking and visibility tools execute reporting if any delays with correct event code in our operational system
• Track key performance indicators (KPIs) and ensure visibility with customers
• Prepare dashboards and analyses for evaluations/meetings quarterly or when needed

Sales:

Support the supervisor/manager:

• Pro-actively provide pricing alternatives routing solutions and technical assistance to customers
• Respond to requests for proposal quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Participate to retention calls.

Qualifications :

Qualifications Experience and Education Requirements

• 1 to 2-year related experience and/or training; or equivalent combination of education and experience
• Good market and product knowledge
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Experience in the handling of hot shipments on any MOT preferable air and truck but not limited
• Understanding of air and brokerage documentation process it is considered a plus
• Pro-active strong organizational skills.
• Good computer skills (Excel Word).
• IATA certification (preferred but not mandatory)
• DG certification (preferred but not mandatory)
• Have a passion for high profile high pressure shipments moving at a fast pace
• Ambitious willing and able to take the next step on in your career
• Able to negotiate
• Fluent in English.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Critical Logistics Service is a 24/7/365 operation.

Working time unevenly according to the monthly timetable as follows: 12 hours/day (time interval 07:30-19:30) and 12 hours/night (time interval 19:30-07:30). Rest days will be granted as follows: 24 hours after day shift and 48 hours after the night Shift

or

divided unequal as follows: 8 hours/day from Monday to Friday: 07.30-16.00 ; 08.30-17.00 ; 09.30-18.00 ; 10.30-19.00 ; 11.30-20.00 ; 12.00-20.30 ; 13.00-21.30 ; 14.00-22.30.
Working hours may be modified in accordance with the applicable internal rules/agreements.

Night and weekend shifts incentives in addition to monthly salary as per working schedule.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Learning & Development Program
• LinkedIn Learning free access
• Growth opportunities within the company

Remote Work :

No

Employment Type :

Full-time