Remote Operations Team Lead
Job Location:
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
We are glad to inform that we have anew Team Leader role open in Bucharest & Sibiu for DHSProject (a role for an undetermined period).
In this role you will coach and support team members collaborate closely with Project Specialists and Management and contribute to the successful service delivery.
This position offers the chance to make a real impact within the team while growing both professionally and personally. We look forward to your application!
Responsibilities:
- Manage and coach people under direct supervision ensuring they have the right level of technical competencies and the proper soft skills to offer effective support to the projects and to enhance effectiveness of available knowledge and training content;
- Develop team members through coaching and mentoring evaluate performance;
- Work in close liaison with the appropriate parties including Project Specialists and Management roles to ensure that service delivery to the customer is of the highest standard in accordance with Stefanini quality and project related procedures and work instructions;
- Reporting progress issues and problems to the appropriate parties giving suggestions to optimize service offered and work processes;
- Support launch activities around new projects or existing accounts expansion;
- Has to step in and have continuously direct client interaction;
- Fostering co-operation and team spirit: assessing trainers advising on selection and training needs;
- Ensuring internal communication: holding monthly team meetings and monthly one-to-one meetings and team building;
- Participating to Recruitment processes (interviews feedback sharing);
- Supporting theteammembers in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure network or systems;
- Taking care of new starters introducing them to theteam their tasks and role
Requirements:
- Minimum 6 months working within Stefanini;
- Prior working experience as a Specialist or People Manager is a plus;
- English proficiency is a must (spoken and written);
- Soft skills: strong communication abilities results orientation planning and organizing skills leadership - people management skills analytical approach self-starter.
- Planning and organizing: orchestrates and implements clear efficient and logical approaches to work and to manage assignments and objectives.
- Problem solving: compares and relates data from different sources and identify key issues and trends with a view to resolve customer problems. Questions in a persevering manner to discover underlying issues until the failure or problem is clear; is direct and assertive.
- Attention to detail: ensures quality in work delivered; has a critical eye on his work.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Disclaimer:
The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion:
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us:
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here we like to say that technology is not the end but the means: what really matters are the people who drive it all. Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
