IT Support Specialist

We are looking for an IT Support Specialist who enjoys helping users takes initiative and is eager to grow in a structured yet dynamic this role youll collaborate closely with local users the regional IT team and HQ experts gaining exposure to a diverse international tech community.

Key Responsibilities

Technical Support

• Provide technical assistance to end-users via phone email chat or in-person support.
• Troubleshoot and resolve issues related to PCs laptops printers operating systems software applications and office equipment.
• Diagnose hardware software and network connectivity problems and ensure timely resolution.
• Escalate complex incidents to appropriate IT teams and follow up until closure.

System Administration

• Install configure maintain and update operating systems software applications and end-user devices.
• Manage user accounts permissions and access rights in Active Directory Microsoft 365 and other corporate platforms.
• Support onboarding and offboarding activities including user setup and equipment provisioning.

Ticket Management

• Monitor and manage support requests through the companys helpdesk platform.
• Ensure incidents and service requests are logged prioritized tracked and resolved within agreed service levels.
• Maintain accurate documentation of troubleshooting activities and solutions.

IT Operations & Projects

• Collaborate with internal IT teams to resolve technical issues and improve support services.
• Participate in IT infrastructure and system implementation projects.
• Contribute to the continuous improvement of IT support processes and user experience.

User Training & Compliance

• Provide guidance and basic training to employees on the effective use of hardware software and IT services.
• Ensure compliance with internal IT policies procedures and quality standards.

• Promote IT security best practices and support data protection initiatives

Qualifications :

Required Qualifications & Experience

• Experience in an IT Help Desk Technical Support or Desktop Support role is considered an advantage.
• Good knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite (Word Excel Outlook Teams) and standard business applications.
• Basic understanding of networking concepts including TCP/IP DNS DHCP and VPN.
• Experience supporting hardware devices such as PCs laptops printers and peripherals.
• Familiarity with tools such as Active Directory Microsoft 365 Citrix SCCM / Microsoft Configuration Manager and Software Center.
• Basic knowledge of IT security principles and data protection practices.
• Conversational English language skills.
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Technical Skills

• Windows OS Administration
• Active Directory User Management
• Microsoft 365 Administration
• Hardware & Software Troubleshooting
• Network Fundamentals (TCP/IP DNS DHCP VPN)
• Citrix Environment Support
• SCCM / Configuration Manager
• Ticketing & Service Desk Tools
• Endpoint Device Support

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively within a team.
• Good organizational and time-management skills.
• Customer-oriented mindset with a proactive approach to issue resolution.
• Ability to handle multiple priorities in a fast-paced environment.

• Preferred Qualifications

• IT-related degree or technical certification.
• ITIL Foundation certification is a plus.
• Previous experience in a corporate IT support environment is an advantage.

Additional Information :

What We Offer

• 2 days/week Home Office
• Company laptop & mobile phone ( optional extra monitor for home use)
• Cafeteria & private health insurance
• Stable international corporate background
• Modern IT systems and transparent processes
• Easily accessible modern Budapest office
• Supportive team environment
• Continuous development opportunities (language courses trainings)
• Company events and teambuilding activities

How to Apply

If this role sounds like a place where youd enjoy working with modern IT infrastructure collaborating with international teams and growing your skills wed love to hear from you. Please submit your resume in English.

Remote Work :

No

Employment Type :

Full-time