API Solutions Engineer Multilingual

Were looking for a motivated and talented API Solutions Engineer who will help us bridge the gap between business needs and complex software technology.

Your mission with us is to ensure end-to-end support and consultancy for our international clients in choosing their technical solutions and coordinating first-level technical assistance for our API solutions.

As primary technical partner to the sales team you will be responsible for validating technical feasibility tailoring solutions and securing the technical win from initial discovery through to handover to implementation by assisting clients partners and IT service providers during the implementation phase as well as in case of technical issues.

A true coordinator you manage both internal and external stakeholders the progress and execution of action plans and project deliverables and provide support after the golive.

What youll be doing at Coface:

• Technical Discovery & Scoping: Engaging with prospects to understand business requirements technical environments and pain points to design optimal tailored solutions.
• PreSales Support Analyze customer needs and formalize requirements define the appropriate solution support the setting up of the contract responsible for the technical solution proposal and its implementation
• Product Demonstrations: Delivering high-impact customized product demos that highlight value and ROI rather than just features.
• Proof of Concept (PoC/PoV) Management: Leading technical validations (PoC/PoV) to prove the software meets specific customer requirements.
• Implementation: Define the implementation model and coordinate the technical team; deploy the technical solution.
• PostGoLive Support: Manage incidents and provide aftersales technical support
• Post-Sales Handover: Ensuring a smooth transition of knowledge from the sales team to the Professional Services/Delivery team

Qualifications :

This mission is yours if you have these core skills:

• Technical Expertise

• Solid experience in technical support IT troubleshooting and debugging in environments involving web services.
• Good understanding of API concepts (REST/JSON SOAP/XML) and ability to follow predefined integration steps.
• Handson experience with web service testing tools such as Postman or SoapUI.
• Familiarity with cloud environments (AWS or similar) is a plus not a requirement.
• Ability to read logs identify root causes and escalate complex issues when needed.

 Experience

25 years in technical support IT troubleshooting application support or junior implementation roles. Experience working with APIs at a practical level (testing debugging basic integration steps). Exposure to international clients or crosscountry teams is a plus. Industry knowledge (credit insurance collections banking) is a plus not mandatory.

 Language Requirements:

English is a must

A second language is required at C1 level or above. Preferred languages include German Italian Spanish

Analytical Thinking & Detail Orientation

Organized structured and attentive to detail. Able to synthesize information and document findings clearly.

 International Collaboration

Enjoys working with international clients and multicultural teams. Comfortable communicating in English and German in daily interactions.

 Project Coordination

Ability to manage multiple client requests and small technical tasks in parallel. Supports senior colleagues in larger projects; owns smaller welldefined activities.

 Customer-Facing Ability

Strong interpersonal skills and a serviceoriented attitude. Able to build trust with clients through clear communication and reliable followup. Acts as a helpful technical point of contact rather than a senior trusted advisor.

Problem-Solving

Strong troubleshooting mindset: able to investigate unknown issues propose practical fixes and collaborate with senior technical teams when needed. Resourceful and proactive in finding solutions within defined procedures.

 Communication & Presentation

Able to explain technical issues in a clear structured way to nontechnical stakeholders. Comfortable interacting with clients and internal teams in a professional serviceoriented manner.

Additional Information :

Whats in it for you:

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;

Remote Work :

No

Employment Type :

Full-time