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Customer Experience Manager - Telecom
Job Location:
Monthly Salary:
Posted:
24 June 2026 (30+ days ago)
Posted:
Application Deadline:
22 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
Responsibilities
- Define and implement customer journey and experience strategies.
- Oversee call center digital and in-store service operations.
- Monitor NPS and customer satisfaction scores.
- Lead service recovery and complaint management processes.
- Collaborate with product and marketing teams for seamless client experiences.
Qualifications
- Bachelors degree in Business Communications or related field.
- 8 years in customer experience management telecom preferred.
- Proven track record in service transformation initiatives.
- Strong analytical and communication skills.
- Bilingual Arabic/English essential.
Key Skills
- Anti Money Laundering
- Civil Engineering
- ABAP
- IT Security
- Export Import Documentation
- Accident Investigation
