MBA graduate with 4+ years in healthcare,tech operations and client success, experienced in day-to-day program coordination, SOP/process standardization, and audit-ready documentation. Skilled in maintaining rosters/rota…
MBA graduate with 4+ years in healthcare,tech operations and client success, experienced in day-to-day program coordination, SOP/process standardization, and audit-ready documentation. Skilled in maintaining rosters/rotation schedules, managing compliance timelines, supporting committee governance with accurate minutes/action tracking, and handling confidential trainee/faculty records with discretion. Data-driven approach using Excel/CRM to track KPIs, escalations, and operational performance.
<p>Managed 15–20 daily patient interactions across conservative dentistry, endodontics, periodontics, and oral surgery in a high-volume teaching hospital.<br>
Maintained 50+ weekly billing and clinical records with zero discrepancies recorded across the full internship duration.</p>
<p>Manage a B2B client portfolio as primary point of contact, maintaining high satisfaction across service-intensive accounts.</p><p> Built an Excel-based SLA tracking system that cut issue resolution time by 30%, improving delivery consistency.</p><p> Designed structured escalation workflows to proactively resolve service failures and protect client retention.</p><p> Recovered multiple at-risk accounts through relationship management and targeted issue resolution.</p><p> Produced performance reports supporting leadership's strategic and operational decision-making.</p>
<p>Oversaw daily healthcare operations, patient coordination, and administrative workflows in a busy clinic.</p><p> Authored 10+ SOPs standardizing clinical and admin processes, reducing documentation errors by 40%.</p><p> Managed procurement and inventory for 100+ consumables, coordinating vendors to ensure uninterrupted supply.</p><p> Drove compliance with clinical documentation standards and participated in QA and performance monitoring.</p>
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