Yousif Fareed

Yousif Fareed

Business Operations | Data & Reporting | KPI Analysis | Power BI | SQL | CRM | Sales Operations
UAE
Spanish, English, Arabic
Full-time On-site

About Me

Business Operations, CRM, and Data & Reporting professional with 8+ years of experience across telecommunications, diplomatic administration, and customer-focused service organizations. Experienced in business operations…

Experience

Business Operations & CRM Coordinator — Sales Operations

Prosportsuae Academy LLC · Sharjah, UAE
Jul 2024 - Present · 2 years 4 months

<p>Support business operations across 7 academy branches, serving 500+ active customers and contributing to operations generating approximately AED 450,000 in monthly revenue.</p><p> Manage the end-to-end customer lifecycle through ClassCard CRM, including lead management, bookings, invoicing, renewals, customer communications, complaint resolution, and CRM data accuracy.</p><p> Prepare weekly occupancy and monthly renewal reports, providing management with KPI insights to support operational planning, customer retention, and business decisions.</p><p> Monitor operational and customer performance data to identify trends, performance gaps, and opportunities for process improvement.</p><p> Coordinate approximately 800 customer inquiries and 280 invoices weekly across an 8-member administration team, ensuring consistent service quality and operational efficiency.</p><p> Maintain and analyze operational data using Excel and Google Sheets for reporting, tracking, and performance monitoring.</p><p> Develop data visualization and reporting capabilities using Power BI as part of ongoing business intelligence development.</p><p> Partner with Sales, Marketing, Finance, Coaches, and Administration to support marketing campaigns, commercial approvals, and continuous process improvements across the academy.</p><p> Lead onboarding and mentoring of newly hired administrators.</p>

Project Engineer

Huawei Technologies · Khartoum, Sudan
Apr 2021 - Apr 2024 · 3 years

<p>Coordinated LTE Radio Network Optimization (RNO) and network acceptance projects, acting as the primary liaison between customers, engineering teams, and five subcontractor teams to ensure successful project delivery.</p><p> Managed customer-facing site acceptance and network KPI validation, ensuring technical deliverables met contractual requirements and quality standards.</p><p> Prepared project progress reports, operational updates, and weekly management reviews, providing visibility into project status, technical risks, and delivery milestones.</p><p> Analyzed project and network performance information to support KPI validation, issue identification, and delivery decisions.</p><p> Collaborated with cross-functional teams to resolve technical issues, improve project execution, and achieve successful customer handover.</p>

Administrative Coordinator / PRO

Embassy of the Bolivarian Republic of Venezuela · Khartoum, Sudan
Jul 2018 - Mar 2020 · 1 year 7 months

<p>Coordinated administrative operations with government authorities, including the Ministry of Foreign Affairs, immigration offices, and airport authorities, ensuring efficient execution of official procedures.</p><p> Managed official documentation, correspondence, scheduling, and diplomatic administrative processes while maintaining accuracy, confidentiality, and compliance.</p><p> Served as an English–Spanish interpreter during official meetings and diplomatic communications, facilitating effective communication between stakeholders.</p><p> Built and maintained strong relationships with government entities, diplomats, and external stakeholders to support day-to-day embassy operations.</p>

Skills

Business Operations Sales Operations Operational Excellence KPI Monitoring & Analysis Business Performance Reporting Process Improvement Operational Planning Cross-functional Collaboration Stakeholder Management Staff Onboarding & Mentoring Data Analysis Power BI SQL Data Visualization KPI Reporting Performance Analysis Excel Google Sheets Business Intelligence CRM Administration ClassCard CRM Customer Lifecycle Management Customer Experience Customer Success Customer Relationship Management CRM Data Management Customer Retention Complaint Resolution
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