About Me
Data Science & Statistics postgraduate (M.Sc., June 2026, Dr. Homi Bhabha University) with 3.5 years of full-time experience as an Operations Executive & Coordinator at Rajgruha Academy, where I manage CRM systems, SLA-d…
Data Science & Statistics postgraduate (M.Sc., June 2026, Dr. Homi Bhabha University) with 3.5 years of full-time experience as an Operations Executive & Coordinator at Rajgruha Academy, where I manage CRM systems, SLA-driven workflows, and coordinate a team of 20 to deliver monthly KPI reporting. Alongside this, I independently built Power BI dashboards, Python/Scikit-learn ML models, and NLP automation tools, and I am comfortable working across time zones with distributed, global teams.
Experience
Operations Executive & Coordinator
<p>Manage end-to-end CRM operations for 250 active client/student records, maintaining data accuracy across onboarding, tracking, and renewal cycles</p><p> Coordinate a team of 20 to deliver SLA-driven workflows, cutting average turnaround time by 60% and improving on-time completion</p><p> Build and maintain monthly Excel reporting cycles used by leadership to track staffing, scheduling, enrolment, and revenue — replaced manual tracking with structured reports</p><p> Own compliance documentation and audit-readiness for student progress tracking, reducing errors/discrepancies by 75%</p><p> Apply structured operational reporting habits directly into Power BI/Python analytics projects built alongside this role (see below)</p>