<p>Provided Agency-wide technical leadership and coordination for health information systems, data quality assurance, monitoring, evaluation, analysis, reporting, and digital health initiatives across UNRWA's five operational fields.</p><p></p><p>Supported the development and strengthening of health information systems, including electronic medical records, to improve the collection, validation, analysis, and dissemination of reliable health data. Coordinated data verification and quality-assurance activities, identified reporting gaps and inconsistencies, and worked with field teams to improve data accuracy, completeness, and consistency.</p><p></p><p>Contributed to Results-Based Management (RBM) and programme performance monitoring frameworks by developing and reviewing health indicators, KPIs, data sources, targets, reporting requirements, and verification methods. Analysed programme data and performance trends to monitor progress, identify gaps, and support evidence-based decision-making and programme improvement.</p><p></p><p>Led the development of an Agency-wide Power BI dashboard presenting core health indicators across five operational fields to support performance monitoring, comparative analysis, and management decisions. Used Excel, SPSS, and Power BI to analyse data, identify trends, and prepare clear reports and visualizations for technical teams and programme managers. Contributed to annual Health Department reports and other performance and results reports.</p><p></p><p>Supported health surveillance, early-warning, and emergency health information activities in Gaza, the West Bank, Syria, Lebanon, and Jordan, including health data reporting and relevant coordination with WHO/EMRO. Provided technical guidance and capacity building to health staff and field teams on health information systems, data quality, indicator reporting, analysis, and interpretation.</p><p></p><p>Contributed to the implementation of ICD-11 within UNRWA's cloud-based electronic medical record system across approximately 140 health centres. Supported e-learning and assessment activities for approximately 400 medical officers, . Also applied the WHO Workload Indicators of Staffing Need (WISN) methodology across seven health staff categories Agency-wide to support evidence-based workforce planning.</p>
