Results-driven Analyst with 2.7 years of global-facing experience in Data Analytics, Business Analysis, BI Reporting, and ITSM/CRM insights. Skilled in SQL, Power BI, Python, ETL, KPI dashboards, and process automation. …
Results-driven Analyst with 2.7 years of global-facing experience in Data Analytics, Business Analysis, BI Reporting, and ITSM/CRM insights. Skilled in SQL, Power BI, Python, ETL, KPI dashboards, and process automation. Proven impact in reducing incidents by 80%, cutting reporting time by 30%, and enabling CXO-level insights. Adept at BRD/FRD creation, cross-functional collaboration, and data governance in high-paced environments.
Built and automated Power BI governance dashboards using SQL, reducing manual effort by 30%.
Analyzed ITSM data and implemented solutions that reduced recurring incidents by 80%.
Created BRDs, FRDs, User Stories and collaborated with IT teams for delivery.
Designed ETL workflows improving data accuracy and reducing validation time by 25%.
Led CRM/ITSM data standardization enabling CXO-level reporting.
Performed SLA performance analysis enabling breach prevention strategies.
Facilitated UAT cycles and coordinated releases with business stakeholders.
Built and automated Power BI governance dashboards using SQL, reducing manual effort by 30%., Analyzed ITSM data and implemented solutions that reduced recurring incidents by 80%., Created BRDs, FRDs, User Stories, and collaborated with IT teams for delivery., Designed ETL workflows improving data accuracy and reducing validation time by 25%., Led CRM/ITSM data standardization enabling CXO-level reporting., Performed SLA performance analysis enabling breach prevention strategies., Facilitated UAT cycles and coordinated releases with business stakeholders.
Improved digital marketing KPIs achieving 25% higher CTR and 15% lower CPA.
Developed dynamic dashboards reducing QA error rates by 20%.
Built workforce planning, shrinkage, and utilization reports.
Performed data validation improving reporting accuracy across teams.
Improved digital marketing KPIs achieving 25% higher CTR and 15% lower CPA., Developed dynamic dashboards reducing QA error rates by 20%., Built workforce planning, shrinkage, and utilization reports., Performed data validation improving reporting accuracy across teams.
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