Results-driven Analyst with 2.7 years of global-facing experience in Data Analytics, Business Analysis, BI Reporting, and ITSM/CRM insights. Skilled in SQL, Power BI, Python, ETL, KPI dashboards, and process automation. …
Results-driven Analyst with 2.7 years of global-facing experience in Data Analytics, Business Analysis, BI Reporting, and ITSM/CRM insights. Skilled in SQL, Power BI, Python, ETL, KPI dashboards, and process automation. Proven impact in reducing incidents by 80%, cutting reporting time by 30%, and enabling CXO-level insights. Adept at BRD/FRD creation, cross-functional collaboration, and data governance in high-paced environments.
<p>Built and automated Power BI governance dashboards using SQL, reducing manual effort by 30%.<br>
Analyzed ITSM data and implemented solutions that reduced recurring incidents by 80%.<br>
Created BRDs, FRDs, User Stories and collaborated with IT teams for delivery.<br>
Designed ETL workflows improving data accuracy and reducing validation time by 25%.<br>
Led CRM/ITSM data standardization enabling CXO-level reporting.<br>
Performed SLA performance analysis enabling breach prevention strategies.<br>
Facilitated UAT cycles and coordinated releases with business stakeholders.</p>
Built and automated Power BI governance dashboards using SQL, reducing manual effort by 30%., Analyzed ITSM data and implemented solutions that reduced recurring incidents by 80%., Created BRDs, FRDs, User Stories, and collaborated with IT teams for delivery., Designed ETL workflows improving data accuracy and reducing validation time by 25%., Led CRM/ITSM data standardization enabling CXO-level reporting., Performed SLA performance analysis enabling breach prevention strategies., Facilitated UAT cycles and coordinated releases with business stakeholders.
<p>Improved digital marketing KPIs achieving 25% higher CTR and 15% lower CPA.<br>
Developed dynamic dashboards reducing QA error rates by 20%.<br>
Built workforce planning, shrinkage, and utilization reports.<br>
Performed data validation improving reporting accuracy across teams.</p>
Improved digital marketing KPIs achieving 25% higher CTR and 15% lower CPA., Developed dynamic dashboards reducing QA error rates by 20%., Built workforce planning, shrinkage, and utilization reports., Performed data validation improving reporting accuracy across teams.
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