Unnish Krishnan

<p>Lead Data Analyst — Moove Operating Co LLC (Uber Partner), Dubai, UAE Feb 2022 – Present | Sole BI & analytics owner; mission-critical dashboards used live by C-suite ▸ Designed and own executive Power BI dashboards (CEO, KPI, Marketplace, Central Operations) — real-time decision tools for leadership built on star-schema data models with advanced DAX measures, drill-down, row-level security (RLS), and deployment lifecycle managed independently. ▸ Built end-to-end data pipelines using AWS Redshift, S3, Fivetran, and Airbyte; implemented dbt models for transformation, testing, and documentation — achieving SILVER-level data quality certification. ▸ Developed predictive models for payment default risk and customer churn, reducing defaults by 20% and increasing retention by 12% through behavioural segmentation and regression analysis. ▸ Delivered advanced analytics (forecasting, regression, profiling) that improved campaign targeting efficiency by 25% and drove 25% process optimisation gains across operations. ▸ Built payment reconciliation models and ran A/B tests to reduce reporting discrepancies, improving financial accuracy and driver satisfaction scores. ▸ Leveraged AI-augmented development tools — Cursor, Claude AI, GitHub Copilot — to accelerate DAX authoring, Python scripting, and dbt model builds; introduced AI-assisted code review into the team workflow. ▸ Established BI governance standards: metric definitions, naming conventions, and data quality frameworks adopted across the organisation; led cross-functional teams as internal analytics SME. ▸ Improved analytical decision-making speed by 30% through self-service Power BI enablement, reusable DAX measure libraries, and executive dashboard delivery. </p>

<p>Data Analyst — Averda International LLC, Dubai, UAE Sep 2019 – Feb 2022 | BI and operational analytics for global waste management operations ▸ Built and automated KPI dashboards in Power BI — custom data models, DAX-driven measures, and scheduled dataset refresh — and Excel, providing senior leadership with real-time operational insights for planning and resource allocation. ▸ Developed data normalisation models to identify service delivery inefficiencies, improving turnaround times across global delivery operations. ▸ Led budgeting, forecasting, and variance analysis — aligning financial planning with operational KPIs and supporting executive decision-making. ▸ Translated business requirements into actionable BI deliverables; presented insights directly to C-level stakeholders through weekly, monthly, and quarterly reporting cycles. ▸ Facilitated Agile scrums in Jira, driving milestone tracking, risk management, and performance reporting across cross functional teams. </p>

<p>RESPONSIBILITIES: • Handling a team of three Business Analysts for Speech Analyst projects; Lead and serve as Subject Matter Expert on multiple projects. • Leading & Managing process improvement projects using Agile methodology and speech analytics ensuring that valuable insights are provided to clients. • Identifying client requirements and act as end to end client communications for all important functions for the successful completion of the projects. • Define the timelines and milestone for the different stages of the projects. • Scheduling daily scrums and discuss KPI & areas of opportunities. • Co-ordinate with the team and assigning the responsibilities. • Develop business cases and presentations • Track, analyze and communicate key quantitative metrics and business trends for continuous improvement. • Plan an approach for analyzing, categorizing and managing requirements. Determine the level of formality and consider options for documenting and packaging requirement</p>

<p>RESPONSIBILITIES: • The role involves oversee the performance of QA – Compliance, Corp Quality team of 12 members. • Audit assignments, collations and preparing observations for the higher management. • Drive inference from QA audits and develop next course of action to drive improvement • Track sampling adherence, feedback adherence and conduct calibration. • Prepare action plans & control mechanism for defaulters and prepare TNA. • Prepare reports, quality dashboards, review presentations etc. • Track, analyze and communicate key quantitative metrics and business trends for continuous improvement. • Drive Improvements through VOC Gap Analysis, responsible for reducing process gaps, process reengineering and process quality Process Improvements Action Plans. • Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations. • Track trending of Attributes and provide solutions & suggestions t</p>

<p>RESPONSIBILITIES: • Retrieving, Reviewing and analyzing QI data. • Identifying barriers and root causes of QI issues and performance gaps. • Audit the calls and chats handled by associates. • Conducting team huddles and trainings. • Providing feedback and coaching to the associates for their audits. • Calibration with Client. • D-Sat Analysis and RCAs as per request • Preparing reports for clients and managers.</p>

<p>RESPONSIBILITIES: • Provide 1st level technical support to AT&T broadband customers in US. • Provides configuration and installation of DSL components, Modem, router • Provide e-mail support and troubleshooting (Web based and Client E-mail including MS Outlook and Outlook Express) • Provide support for Yahoo! E-mail and other Yahoo! Services.</p>