With over 8 years of diverse experience in IT and operations, I possess a strong background in technical support, data analysis, and customer service. As an IT Desk Support specialist for 4 years, I honed my skills in tr…
With over 8 years of diverse experience in IT and operations, I possess a strong background in technical support, data analysis, and customer service. As an IT Desk Support specialist for 4 years, I honed my skills in troubleshooting and resolving technical issues. Additionally, my 3 years of data capture and analysis experience have equipped me with expertise in data management and insights. My recent role in Consumer Operations at a logistic company has further enhanced my understanding of operational efficiency. Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint), I'm well-equipped to provide administrative support. I'm excited to leverage my technical expertise, analytical skills. I am able and capable of learning quickly and I will also contribute in making the company more successful. I have acquired knowledge about this job through trainings attended and that has been well indicated on my curriculum vitae.
<p>Served as the primary point of contact for customers and drivers, ensuring seamless communication and issue resolution.<br>
Resolved customer complaints and concerns in a timely and professional manner.<br>
Provided drivers with essential customer information to facilitate successful bookings.<br>
Coordinated refunds and solutions for service-related issues.<br>
Offered support and updates to drivers and customers throughout the booking process.<br>
Utilised Intercom, Slack, Outlook and Google.</p>
<p>Responsible for data capture and analysis.<br>
Utilized Microsoft Word, Excel, and PowerPoint to generate weekly and monthly reports on customer complaints and compliments regarding their devices.<br>
Categorized customer feedback according to their daily experiences with their devices or interactions with service centers.<br>
Worked in Technical Support.<br>
Assisted with technical issues.<br>
Explained phone features.<br>
Monitored repair progress at service centers.</p>
<p>Assisted customers with troubleshooting their internet connections and email issues as part of the Telkom Campaign.<br>
Resolved technical problems.<br>
Helped with billing inquiries.<br>
Explained and provided customers with their monthly statements.<br>
Dispatched a technician to provide on-site support when issues could not be resolved remotely.</p>
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