Business Analytics and International Business student at The University of Kansas with experience as a Data Analyst Intern, Product Support Specialist, and Member Services Associate. Skilled in Microsoft Excel, Power BI,…
Business Analytics and International Business student at The University of Kansas with experience as a Data Analyst Intern, Product Support Specialist, and Member Services Associate. Skilled in Microsoft Excel, Power BI, and SQL, with experience supporting CRM data updates, customer troubleshooting, and service operations.
- Updated data in the customer CRM so the sales team could target more accurate leads
- Pulled data from the company Power BI and spliced it with HubSpot website tracking data using Excel to generate more accurate lists for targeted email marketing campaigns
- Performed sales calls to pre-existing customers who had not submitted orders recently
Updated data in the customer CRM so the sales team could target more accurate leads
Pulled data from the company Power BI and spliced it with HubSpot website tracking data using Excel to generate more accurate lists for targeted email marketing campaigns
Performed sales calls to pre-existing customers who had not submitted orders recently
Assisted customers with the troubleshooting of their various Garmin products
Worked closely with the helpdesk/engineers to create cases for faulty products by gathering information from customers
Oversaw the Recovery Lounge, which included scheduling and assisting in appointments for patrons including but not limited to cryotherapy, hydromassage, normatec therapy, and tanning
Performed basic housekeeping tasks such as laundry and cleaning of equipment
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