4+ Years of experience as a Techno-Functional Business Analyst in the IT industry, managing business requirements, Product MVPs, business processes in Finance. I have authored Features, Business Cases, Business Process M…
4+ Years of experience as a Techno-Functional Business Analyst in the IT industry, managing business requirements, Product MVPs, business processes in Finance. I have authored Features, Business Cases, Business Process Mapping, Stakeholder Engagement, Business Requirements, User Requirements, System Design Concepts, Requirements Traceability and Quality Assurance. Proven experience in working and using SDLC methodologies such as Waterfall & Agile (true agile) to deliver MVPs. End to End knowledge of various phases like requirement analysis, design, development, and QA testing. Proficient in Agile Scrum methodology and in creating and refining Epics, writing user stories, process flow diagrams and UML (unified modeling language) diagrams such as sequence diagram, swim lane, and activity diagrams. Owned Product Backlog Refinement (PBR), sprint planning, sprint review, daily scrum, & retrospective. Expert knowledge of JIRA and Confluence. Authored and tailored Requirements Management Strategy documents. Proficient in discovering, documenting, and elaborating requirements through practiced methods not limited to interviews, brainstorming, creating user stories, workshops, and JAD sessions. Experience conducting JAD sessions, interviews, job shadowing, requirement workshops, brainstorming sessions. Complemented requirements refinement by creating wireframes and mockups on Figma, Balsamiq, MS Visio. Proficient in prioritizing and managing stakeholders, business leads and SME expectations. Performed system testing - writing and reviewing test cases, in executing systems integration (IST), user acceptance (UAT) & post implementation verification testing.
<p>Worked on Commercial Banking and Small Business Banking applications supporting requirements gathering, business and system requirements, use cases, user stories with acceptance criteria, process maps and swim-lane diagrams in Visio, SQL-based data analysis, and Jira/Confluence documentation for customer onboarding compliance and case review business systems, leading JAD-style workshops with business stakeholders and delivery teams.<br>
Independently planned, elicited, analyzed, documented, and managed end-to-end business and system requirements for multiple technology initiatives using Confluence and JIRA.<br>
Facilitated user story refinement sessions with cross-functional squads including product, design, and development teams, driving clarity and shared understanding.<br>
Defined and documented business-driven test scenarios and supported QA teams during functional, integration, and UAT phases.<br>
Experienced in writing Gherkin-based BDD feature files and collaborating with QA teams for automation-ready acceptance criteria.<br>
Familiar with AODA and WCAG compliance standards and have incorporated accessibility requirements into functional designs for public-facing banking applications.<br>
Worked at the pod level to decompose epics into functional requirements (user stories).<br>
Liaise with business and technical stakeholders to complete EDLM (data lifecycle management) assessment.<br>
Analyzed current state process, business vision, system impact analysis, and overall implementation strategy to solution documents management involved in successful and compliant onboarding of commercial clients.<br>
Worked with technical teams on currency upgrade project for business banking suite of applications.<br>
Digitized a manual process and reduced compliance review time by 50% (7 days to 2 days).<br>
Authored feature documentation, user permissions, business case documents, high level requirements and Figma mockups to show current vs future state.</p>
<p>Liaise with business Lines to elicit business requirements, current state process, impact analysis, and overall implementation strategy to solve Product Pricing and Tax Jurisdiction determination, Insurance policies etc.<br>
Actively collaborated with Product Owners to decompose Epics into actionable user stories, ensuring alignment with business objectives and technical feasibility.<br>
Supported Product Owners in identifying and managing project-level risks, assumptions, and business constraints during agile planning and delivery cycles.<br>
Created business case documents, high level requirements and Figma mockups to show current vs future state.<br>
Worked extensively on digital banking applications for both online and mobile platforms, with a focus on AML compliance and onboarding automation.<br>
Created a logical flow model using MS Visio and business process maps to aid in requirements elicitation.<br>
Discovered current state defects and gaps through data analysis (filters, pivots, pattern recognition, data cleansing, and frequency distribution) on KYC data from production using MS Excel.<br>
Refined elicitation results and created 18 epics and user stories in Jira to correct Oracle Triggers Logic.<br>
Created all related project document – business case, high level requirements, project governance in Confluence.<br>
Worked with AMLQA teams to establish a test plan, condition test data, review test cases and aid in manual testing.<br>
Worked with data office teams to implement ISCO08 Level 4 Occupations list – created flat files for Occupation APIs to consume and present values to consuming apps.<br>
Utilized Figma to create GUI mockups as requirements elicitation techniques along with requirements workshops.<br>
Participated in sprint review & retrospective sessions to review and obtain feedback from stakeholders/scrum team & DoD is met. Inculcated feedback as user stories or action items for upcoming sprints.<br>
Lead Go-Live and Postproduction Implementation on MVP releases.<br>
Coordinated go-live dates, conducted release planning, UAT and PPV.<br>
Conducted requirements survey and feedback sessions with retail channel representatives (50+) stakeholders.<br>
Liaised with testing teams to scope and extent of testing, including in scope devices and screen sizes. Created necessary health check documents, go-live sign off documents, user guides, job aids and 'how-to-use' documents to circulate to retail and contact center channels to help them onboard faster on to the new CIS.</p>
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