About Me
Detail-oriented Data Analyst with expertise in Excel, SQL, Power BI, Tableau, and Python. Skilled in data analysis, visualization, dashboard development, and reporting to support data-driven decision-making. Experienced …
Detail-oriented Data Analyst with expertise in Excel, SQL, Power BI, Tableau, and Python. Skilled in data analysis, visualization, dashboard development, and reporting to support data-driven decision-making. Experienced in cleaning and analyzing large datasets, identifying trends, and delivering actionable business insights. Passionate about solving business problems through analytics and creating impactful, performance-driven solutions.
Experience
Data Analyst
<p>Analyzed large datasets to identify trends, patterns and actionable business insights.</p><p> Developed interactive dashboards and visual reports using Power BI and Tableau to support business decision-making.</p><p> Wrote optimized SQL queries for data extraction, reporting, and business analysis.</p>
Data Analyst Intern
<p>Cleaned, transformed and validated data using Excel and SQL to ensure data accuracy and consistency.</p><p> Developed interactive dashboards and reports using Power BI to support business reporting and decision-making.</p><p> Performed exploratory data analysis to identify patterns, trends and actionable business insights.</p>
Quality Specialist
<p>Conducted data audits and resolved geolocation discrepancies using Advance Excel (VLOOKUP, Pivot Tables) to ensure high accuracy and compliance with standard operating procedures.</p><p> Consistently achieved 95%+ quality and productivity scores using Power BI dashboards for real-time SLA tracking and performance monitoring in a high-volume operational environment.</p><p> Collaborated with cross-functional teams to identify process improvements, resolve critical issues and enhance operational efficiency.</p>
Customer Service Executive
<p>Handled inbound and outbound customer interactions, resolving queries efficiently while delivering high-quality customer support.</p><p> Achieved key performance metrics including AHT, FCR, and CSAT by consistently meeting service quality and customer satisfaction targets.</p><p> Maintained CRM records, documented customer interactions and collaborated with cross-functional teams to resolve escalations effectively.</p>
Sales Officer
<p>Analyzed customer requirements and recommended appropriate banking products to support business and customer objectives.</p><p> Processed customer applications, verified documents, and coordinated with internal teams to ensure timely approvals.</p><p> Maintained CRM records, managed customer relationships, and consistently achieved sales and service targets.</p>