Suresh S

<p>Extracted, transformed, validated, and reconciled data across Salesforce (SFDC), SQL, Oracle Fusion, and Tableau, resolving data discrepancies and improving master-data accuracy for business reporting.</p><p> Supported enterprise data migration from Salesforce and Oracle EBS 11i to SAP-aligned data standards across licenses, support, add-ons, upgrades and renewals.</p><p> Analyzed business requirements and D&B data to support a three-level customer account hierarchy and maintain accurate customer relationships.</p><p> Managed customer and partner account operations across Salesforce and Oracle Fusion, including territory updates, opportunities, entitlements, and business requests within defined SLAs.</p><p> Executed end-to-end deal and order management, including contract validation, renewals, deal closure, account verification, license validation, and entitlement check.</p><p> Partnered with Deal Desk, Sales, Operations, and Accounts Receivable to investigate and resolve discrepancies across opportunities, accounts, contracts, entitlements, and order data.</p><p> Managed customer consent, Entitlement Account (EA) setup, and license migration across multiple EAs, maintaining data accuracy, governance, and system integrity.</p><p> Participated in Agile and UAT activities, including requirement analysis, test execution, defect validation, and business sign-off using JIRA.</p><p> Managed high-volume data service requests within defined SLAs and maintained SOPs, process documentation, and knowledge articles in Confluence to improve process consistency and operational efficiency.</p><p> Developed KPI dashboards and management reports using Salesforce, Tableau, Power BI, Advanced Excel, and PowerPoint to track data quality, productivity, and SLA metrics, supporting performance management and achieving 100% SLA compliance.</p>

<p>Managed end-to-end customer and partner onboarding, including account creation, data validation, and master-data updates.<br>
Developed and managed Lead-to-Account and Deal Registration-to-Account mapping processes, ensuring accurate data alignment and account relationships.<br>
Supported contract renewals by validating customer data, updating accounts, coordinating quotes and contracts, and partnering with Sales and Account Management teams.<br>
Developed dashboards and management reports covering sales classification, opportunity pipeline, quarterly/annual performance, productivity, utilization, and operational metrics using Excel and reporting tools.<br>
Identified and implemented process improvements and automation opportunities, reducing manual effort and improving operational efficiency.<br>
Managed daily high-volume data requests across Salesforce and JIRA, meeting defined SLAs.<br>
Led project activities and client engagements, gathering and validating business requirements, coordinating cross-functional teams, tracking deliverables, and providing project status updates.<br>
Managed customer master records, performing account mapping, hierarchy validation, data remediation, and business-rule validation in alignment with Data Governance and data quality standards.<br>
Supported multiple M&A projects involving end-to-end migration of customers and transactional data from acquired companies into enterprise database systems.<br>
Partnered with MDM and IT teams to analyze requirements, define solutions, raise and track JIRA tickets, support system enhancements and contribute to process automation initiatives.<br>
Leveraged Dun & Bradstreet (D&B) data to extract DUNS and hierarchy information, supporting Customer 360 hierarchy validation and remediation.<br>
Performed Data Quality, UAT, and Business Validation, identifying discrepancies, coordinating remediation with stakeholders, validating corrected data, and supporting successful business outcomes.<br>
Prepared project plans, burndown trackers, dashboards, and stakeholder reports for managers, clients, and cross-functional teams, improving project visibility and coordination.<br>
Ensured end-to-end validation of global purchase orders, maintaining compliance with pricing, product configuration, and contractual terms.<br>
Led CPQ validation processes to ensure alignment between approved quotes and customer purchase orders, minimizing revenue leakage.<br>
Managed sales order creation and lifecycle in Salesforce and Oracle Fusion, improving processing efficiency and accuracy.<br>
Managed RMA (Return Merchandise Authorization) requests and performed Root Cause Analysis (RCA) to identify and resolve order, product, and customer issues.<br>
Maintained Oracle databases containing Software, Hardware and Cloud License information for global customers.<br>
Maintained and validated global install base data, ensuring high levels of data integrity.<br>
Reconciled customer asset information from multiple sources (ERP, CRM, Admin portal, service databases).<br>
Analyzed product lifecycle status and support contract data to identify renewal requirements, data gaps, and potential revenue opportunities.<br>
Supported renewals, stakeholders, and account managers with accurate install base reporting.</p>

<p>Managed customer and stakeholder requests while maintaining service quality and adherence to defined SLAs.<br>
Created sales quotes in CCW and coordinated with DMT teams for pricing approvals and quote resolution.<br>
Managed customer lifecycle activities, including service contracts, serial termination, renewals and account-related requests.<br>
Supported Order Management using Oracle 11i/R12 for order booking, validation and processing.<br>
Resolved order, product configuration, fulfillment, and warehouse issues through cross-functional stakeholder collaboration.<br>
Monitored task completion against SLAs and ensured timely resolution of customer requirements.<br>
Reviewed and validated process documentation, and knowledge articles to support process consistency and knowledge management.<br>
Trained new hires on process workflows, systems and customer-management procedures while supporting complex issue resolution.</p>