Suresh Challa

Suresh Challa

Backend / Platform Engineer
India
English
Full-time On-site

About Me

Backend and platform engineer with 4+ years of experience delivering production systems for automotive SaaS and banking platforms. Strong in Go, Python, Java, microservices, event-driven architecture, real-time systems, …

Experience

Software Engineer I

Tekion Corp · Chennai, India
Aug 2025 - Present · 1 year 2 months

<p>Integrated AI/LLM model outputs from Iris and Orbit into production chat workflows, surfacing contextual assistance and next-best-action recommendations within the support platform.</p><p> Engineered dealer migration workflows for Tekion’s AEC 2.0 platform using Python, Go, Kafka, and AWS, with validation and deduplication controls to protect data integrity.</p><p> Designed asynchronous bulk-update processing with parent request tracking, batch-completion signalling, and status polling for reliable long-running migration operations.</p><p> Implemented Kafka-based chat response and acknowledgement flows, coordinating with AI, platform, product, and QA teams through production rollout.</p><p> Resolved production defects across chat, CSAT, Elasticsearch ticket counts, and security controls while expanding automated test coverage for core service paths.</p>

Cloud Application Developer

ITC Infotech · Bengaluru, India
Jul 2024 - Aug 2025 · 1 year 1 month

<p>Designed a reusable Aerospike failover library with telemetry, enabling services to detect failures and transition database connectivity while exposing actionable metrics and logs.</p><p> Developed GetStatus, a lightweight Go health-check library that reports service and dependency health for Aerospike, Cloud SQL, and other platform components.</p><p> Built a canary application and conducted unit and JMeter performance testing to validate platform libraries, integration behaviour, latency, and stability before adoption.</p><p> Delivered a Solace PubSub+ proof of concept for event-driven communication, including sample repositories and adoption documentation for engineering teams.</p>

Software Engineer I

Tekion Corp · Chennai, India
Mar 2022 - Jun 2024 · 2 years 3 months

<p>Developed backend services for a CRM-integrated support portal used to manage dealer tickets, customer context, workflows, and agent operations.</p><p> Built and enhanced a real-time chat microservice with intelligent routing, conversation replay, WebSocket communication, scheduled metrics processing, and monitoring dashboards.</p><p> Developed priority-based ticket assignment, configurable workflow rules, and ticket-lifecycle automation to improve routing consistency and support SLA-driven operations.</p><p> Created a mass communications module for bulk dealer emails and alerts, simplifying time-sensitive customer communication.</p><p> Strengthened service security through JWT authentication and a VPC endpoint proxy for secure inter-cluster communication.</p><p> Earned promotion from Associate Software Engineer to Software Engineer I for performance and contributions during FY2023.</p>

Skills

Go Golang Python Java SQL Microservices REST APIs WebSockets Event-driven architecture Asynchronous processing Cron Batch processing MySQL MariaDB MongoDB Elasticsearch Redis Aerospike Kafka Solace PubSub+ AWS GCP Docker Jenkins Git Linux SonarQube JMeter Unit testing Observability LLM integration AI-assisted workflows AI-agent integration
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