Data Analyst with experience in SQL, Power BI, DAX, data modeling, and data visualization. Has worked on patient outcomes tracking, pharmacovigilance reporting, data cleaning, and technical support across healthcare and …
Data Analyst with experience in SQL, Power BI, DAX, data modeling, and data visualization. Has worked on patient outcomes tracking, pharmacovigilance reporting, data cleaning, and technical support across healthcare and CRM-related environments.
Responsible for designing, developing, and implementing Power BI solutions to enable organizations to make data-driven decisions.
Understanding business requirements and translating them into data models and visualizations using Power BI.
Worked closely with teams from various departments, such as medical affairs, regulatory affairs, and quality assurance.
Collaborated to gather extra details, clarify information in reports, and guarantee the prompt and precise reporting of adverse events to regulatory authorities.
Implemented data cleaning processes to ensure accuracy and reliability of datasets.
Maintained comprehensive and up-to-date knowledge of pharmacovigilance regulations and guidelines, including Good Pharmacovigilance Practices (GVP) guidelines, to ensure adherence to best practices in case processing.
Generated regular reports for internal stakeholders to inform decision-making.
Provided end to end resolutions for customer contacting regarding Samsung Devices via chat.
Ensured that all interactions adhere to quality standards and follow company guidelines.
Educated customers on device features, functionalities, and best practices for optimal performance.
Successfully created, modified, and managed Seibel IDs for users, ensuring seamless access to CRM systems.
Controlled user access and permissions by adding or removing positions and responsibilities within the CRM system.
Provided efficient and accurate troubleshooting support to users, ensuring minimal downtime and operational disruptions.
Collaborated with cross-functional teams to address complex technical challenges and enhance overall system functionality.
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