Suhail Mohammed

Worked in Seller Performance Research Organization to maintain high quality product on the E-Commerce platform. Analyzing seller habits & taking critical end decisions after complete review of seller account profile. Reviewing seller account profile, seller appeals and invoices provided by the seller. Identifying and analyzing the impact of seller and product quality complaints of customer acquisition & behavior, and retention. Reviewing huge data sets effectively via internal amazon tools mainly consisting order performance charts. Performing data analysis & reviewing seller account appeals in order to take end decisions maintaining the leadership principle of customer obsession. External calls were made to suppliers all over the world depending on the marketplace or orgs, post 2 years of completion - promoted as a Level 4 Individual Contributor (SME). Multiple brands review, high volume seller review initial product entry review on the basis of invoices that varied for multiple different countries. Process Expert and high individual contribution on the process changes and updates, generating weekly and monthly reports and updating the resources with new data. Training the fresh recruits on account review, invoice verification and authentication. Resolving issues on individual basis pertaining to account dashboards and reporting the team functionality and handling the team data. Creating Test reports for WW site, primary POC for test reports on process knowledge test moreover sending out reports to senior and high level managers on weekly and monthly basis. Conducting team huddles, process connect, fun activities and also resolving high end doubts for the team

Worked in a seller performance research organization to maintain high quality product on the e-commerce platform
Analyzing seller habits & taking critical end decisions after complete review of seller account profile
Reviewing seller account profile, seller appeals and invoices provided by the seller
Identifying and analyzing the impact of seller and product quality complaints of customer acquisition & behavior's, and retention
To review defect complaints mainly to check counterfeit, materially different and expired complaints based on brand and account review
Utilized various computer software programs in order to collect, analyze, store and retrieve data pertinent to the investigation process
Reviewing huge data sets effectively via internal amazon tools to ensure smooth order operations for the seller
Analysis of seller account order performance data along with KYC review to ensure delivery performances within SLA
To reduce defect counts with respect to order delivery that gets triggered on sellers DV tab based on customer experience
Lateral movement to Product Authentication team: Detailed invoice review and verification were done by calling suppliers all over the world to take up high end decisions for the account, supplier calls used to differ based on marketplaces and shift timing
Multiple brands review, high volume sellers review, initial products entry review on the basis of invoices that varied for multiple different marketplaces/countries
Process Expert and a high individual contributor in the process changes and updates
Primary point of contact for the team and for new hires with respect to process, moreover served as a buddy support
Resolving large number queries or appeals by showcasing ownership, customer obsession and deep dive skills and also ensuring to meet the metrics week on week
Promoted from L3 to L4 based on individual performance
Generating weekly and monthly reports and updating the resources with new data and sending it out based on manager's/business's requirement
Training the fresh recruits on account review, invoice verification and authentication - being a process expert had to take up initiative on training the new hires and providing resolutions, lending helping hand while they work on cases or query
Resolving issues on individual basis pertaining to account dashboards and reporting the team functionality
To conduct team meetings and explain the newsflashes or process change over chime
Meetings were conducted depending on the severity of the process change, driving weekly connect-meetings
Driving out reports i.e., sharing MOM, resolving queries post explaining the necessary changes on the process
Walking through SOP's and guides for other investigators and also conducting these huddles for the whole WW marketplaces
To display leadership skills like ownership, customer obsession, deliver results, bias for action and also striving to be earth's best employee