Supply Chain | Demand & Inventory Planning | Order Management | Order Excecution | Operations| Customer Service specialist with over 8years of experience in inventory planning, demand forecasting support, order managemen…
Supply Chain | Demand & Inventory Planning | Order Management | Order Excecution | Operations| Customer Service specialist with over 8years of experience in inventory planning, demand forecasting support, order management, service operations, and supply chain coordination within the consumer electronics industry. Experienced in monitoring open orders and delivery status, maintaining operational visibility, coordinating with warehouse, logistics, procurement, sales, customers and distributors, identifying service and supply issues, and following through on operational exceptions.Proficient in ERP/GERP systems, Advanced Microsoft Excel and Power BI, with a strong focus on order accuracy, operational visibility, issue resolution, stakeholder coordination, customer satisfaction and process improvement.Completed a Post Graduate Program in Data Science & Business Analytics from the University of Texas at Austin, enhancing analytical, forecasting, and business intelligence capabilities.
LG Electronics Middle East Pvt. Ltd.·Dubai , Dubai , United Arab Emirates (UAE)
Sep 2010 - Jan 2019 · 8 years 3 months
<p>Consolidated regional data into executive reports for budgeting, planning, and KPI tracking.</p><p> Conducted performance analytics for distributors across the Middle East, covering NPS, RTAT, and retention identifying root causes and improvement opportunities.</p><p> Monitored daily order status, pending order backlog, delivery confirmations, maintaining detailed trackers for visibility and control.</p><p> Coordinated with warehouse, logistics, procurement and sales teams to support order fulfillment and timely resolution of operational issues.</p><p> Provided data insights and recommendations to support inventory planning, reduce overstocking and enhance spare parts availability.</p><p> Built Excel-based dashboards and visual trackers to improve productivity, service turnaround time, forecasting and reporting accuracy.</p><p> Streamlined query resolution for customers and distributors, contributing to a 20% improvement in service satisfaction scores.</p><p> Maintained visibility of order, inventory and service status, identifying potential supply and service issues and coordinating appropriate follow-up.</p><p> Handled customer and distributor/stakeholders queries through phone and email, coordinating internally to resolve issues and ensure timely responses.</p><p> Collaborated with IT and engineering teams to improve system documentation and operational processes, supporting greater efficiency.</p><p> Supported demand forecasting and inventory planning using operational data and inventory-related insights.</p><p> Ensured adherence to internal quality standards, work instructions, and compliance requirements.</p><p> Worked closely with leadership and cross-functional stakeholders to provide data-driven operational insights for planning and performance review.</p>
PROJECTS
R
Recell
PG Program
Duration : 01-Sep-2023 - 01-Jun-2024
<p>Applied popular ML approaches such as</p><p>Logistic Regression and Decision Trees to</p><p>develop accurate prediction models</p>
Certifications
Power BI
simplilearn
· Dubai , Dubai , United Arab Emirates (UAE)
· 2024
