AI Trainer, Quality Reviewer, and Learning & Development Specialist with 3.5+ years of experience in AI model evaluation, data annotation, prompt engineering, training delivery, and customer support. Proven ability to im…
AI Trainer, Quality Reviewer, and Learning & Development Specialist with 3.5+ years of experience in AI model evaluation, data annotation, prompt engineering, training delivery, and customer support. Proven ability to improve AI model accuracy, enhance training outcomes, and coach large teams across Sales, Pre-sales, EdTech, and Technical processes. Strong communicator with expertise in quality assurance, performance improvement, and structured training program development.
<p>Annotate and label datasets across multiple domains to support AI model training.<br>
Conduct quality checks on annotated data and AI-generated responses to ensure accuracy, clarity, and guideline compliance.<br>
Identify errors, provide actionable feedback, and maintain high-quality standards under tight deadlines.<br>
Contribute to dataset structuring to improve model understanding and performance.</p>
<p>Reviewed and rated AI responses for clarity, correctness, and guideline alignment.<br>
Labeled and categorized text data to train and fine-tune AI models.<br>
Created test prompts and provided feedback to reduce model errors and bias.</p>
<p>Led quality reviews of AI-generated responses, ensuring accuracy, tone, and safety compliance.<br>
Designed and refined prompts to test edge cases and improve model performance.<br>
Provided detailed feedback to junior reviewers and supported continuous model improvement.<br>
Ensured adherence to fairness, ethical, and safety standards across diverse scenarios.</p>
<p>Delivered 1,000+ agent trainings across Sales, Pre-sales, EdTech, and Technical processes (batch sizes 10–100).<br>
Improved agent performance by 60–70% through targeted coaching and retraining.<br>
Achieved >90% performance evaluation across all training sessions.<br>
Enhanced productivity by 80% through personalized coaching and structured training programs.<br>
Mentored 3 junior trainers, improving facilitation and leadership skills.<br>
Supported agents during QA stages to ensure consistent performance.</p>
<p>Handled customer inquiries via phone, email, and live chat with clarity and professionalism.<br>
Reviewed daily/weekly targets and call schedules.<br>
Generated leads and scheduling appointments, logged customer interactions and updated the CRM.<br>
Delivered personalized support while meeting company KPIs and quality standards.<br>
Provided exceptional customer service and maintained accurate records.<br>
Collaborated with internal departments to ensure efficient issue resolution.</p>
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