Top performer in customer satisfaction and net sales., Completed Mahindra Quality System and TMW training.A Service Advisor acts as the primary link between customers and the workshop, ensuring a smooth, transparent, and customer‑centric service experience. The role blends technical knowledge, communication skills, and operational coordination to deliver high-quality aftersales performance.Key Responsibilities• Customer Reception & Consultation — Greet customers, understand vehicle concerns, document complaints accurately, and perform initial walk‑around inspections.• Job Card Preparation — Translate customer concerns into clear repair orders, assign accurate labor operations, and ensure all required information is captured.• Technical Communication — Liaise with workshop controllers and technicians to clarify concerns, obtain diagnostics, and translate technical findings into simple explanations for customers.• Upselling & Value Addition — Recommend maintenance packages, safety repairs, and value-added services based on vehicle condition, OEM guidelines, and mileage.• Follow-up & Status Updates — Provide timely updates on repair progress, additional findings, cost estimates, and delivery timelines.• Customer Experience Management — Handle escalations professionally, ensure transparency, and maintain high CSI through proactive communication and empathy.• Invoice & Delivery — Review completed work, verify parts and labor accuracy, explain invoices, and deliver the vehicle with a clear summary of work performed.• WIP & Workflow Coordination — Monitor work-in-progress, ensure job prioritization, and support workshop efficiency and productivity targets.• Warranty & Policy Compliance — Ensure correct documentation, eligibility checks, and adherence to OEM warranty guidelines.• Record Keeping & Reporting — Maintain
