Shoaib Nawaz

MACHINE LEARNING & ARTIFICIAL INTELLIGENCE:
1. Learning and working on Data Science, Machine learning, AI and Internet of Things.
2. Writing research articles and research papers for journals and conferences.
3. Skilled with research tools like Anaconda, Zotero, Latex, EndNote, Mandalay, SPSS etc.
4. Research publications in Text Mining, Classification and Prediction, Social media analysis.
5. Delivering Lectures in a University for Text mining, image mining as a visiting faculty.
6. Programming with python, Writing thesis for MS and Ph.D. Students.
7. Reading more books new research ideas.
8. Languages: Python (NumPy, Pandas, Scikit-learn, matplotlib, TensorFlow, Keras, SQL, R, C, C++, MATLAB, Java.
9. Frameworks and Tools: OpenCV, Spark, Kafka, Git, AWS, Flask etc.
10. Machine Learning: Regression, Classification, Clustering, PCA, SVM, DT, RF, NB Data Mining, Data Analysis, Decision Modeling, model Building, Model Performance Optimization.
RESEARCH: (Text mining, Classification, Regression, Predication)
ACCEPTED RESEARCH PAPERS (Published in Journals)
1. Qualitative Sentiment Analysis of YouTube Video Content (Based on user feedback parent and child comments).
2. Multi-Class classification of YouTube comments. (Qualitative Analysis of the data).
3. Early Heart Disease prediction using machine learning (Optimal Parameters for Heart failure prediction).
4. YouTube Dual Language Sentiment analysis using machine learning. (Qualitative analysis of YT Video comments content based on Dual Languages).
5. Roman Urdu (Non-structure Non-Standard Natural Langue) Sentiment Analysis using Machine learning.
6. NEWS Class Prediction (Title + Description) with Machine learning algorithm.
7. YouTube feedback Multi-language sentiment analysis.
8. Fast Food sales forecasting and comparative study of Base method and ARIMA.
9. YouTube Ranking in the domain of Skin Care with Fake Comments prediction using Machine learning.
10. Used Car Price Prediction using machine learning.
11. Artificial Intelligence based University Chatbot using machine learning.

Managed end-to-end of the I. T department operations, upgrading, Trouble Shooting.
Perform duties as Team Lead for infrastructural deployment in Medical college & Hospital.
Managed the processes of re-engineering and deploying paperless work to reduce cost by 60%.
Managed end-to-end of the Windows Server2012, Active Directory, ADC, DNS, DHCP etc.
Managed end-to-end of the File Server, Database Server, Web application Server.
Administrate users with outlook with azure web portal with office 365 services subscription.
Managed help desk support, and compliance, improve KPI, coordination with HOD’s.
Managed end-to-end, File Backup Server, Antivirus, Updates patches, ERP backup.
Monitor Storage space, ensure data backup in Data Center, Access of E-library.
Keep online services of Higher education e-library access, journals, books & research papers.
Managed end-to-end printers, Copiers, Scanners, Microscope Devices, Power labs.
Managed end-to-end of Power Labs, Integration of Microscope with smart LED, Lab operations.
Managed end-to-end of the CCTV Server, NVR, DVR, CCTV-Backup server IP Phone Server.
Design and implementation of SOP’s and Ensure online Ticketing/ Compliant management system.
Vendor management, keeping a record of billing, quotations, Services end-to-end.
Management of Assets, Audits, Inventory, keep utilization of Assets, assets Tags, record keeping.
Managed projectors, visual and audio system, mixer control for the auditorium and classrooms.
Managed Cisco, D-Link Switches (VLAN), routers, wireless AP, Smoke detector and ONT devices.
Managed Biometric Attendance machines, manual, mechanized system, Access cards.
Management of Traffic using Firewall (Pfsence), bandwidth, load, restriction, Authentication of users.
Managed applications of Medical lab Analyzers, Integration of ERP with Analyzer, reporting.
Managed application and software packages for ECG, X-Rays, ERP modules.

Network cable Wiring, managed end-to-end Configure Network switches, Routers, Access points.
Managed Windows Server 2012, Active Directory and domain services.
Operating and Management of In-house ERP(HMIS) Bioinformatics, CMS.
Managed Database MS Server, MySQL, Oracle.
Managed Application Server, Desktop and Web application with local DB.
Managed and end-to-end deployment CCTV Server, and Troubleshooting.
Attendance machine Managed end-to-end, integration with HR.
Database Server, Web Server, IP Phone Server, Application Server, File Server, Image Server.
Key Role Specific Accountabilities.
Configure and maintain hardware, peripherals, services, directories etc. w. r. t. LAN/WAN.
Perform system monitoring, verifying the integrity and availability of all hardware.
User Accounts & authorizations and MS Exchange mailbox maintenance.
Ensure IT controls over maintenance and authorizations of user accounts.
Field incoming help requests from end-users via both telephone and e-mail in a courteous manner.
Managed end-to-end support the technical issues in educational and industrial organization.
Managed and responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
Responsibility include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
Ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.
As a Team lead perform planning, organizing, and day-to-day supervision of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules.
Exercise independent judgment in the distribution of work where applicable.
Team task assignment, regular quality checks on work done, maintaining schedules, planning and organizing work activities.
Provide support and assistance for all the Onsite Field Service Support Engineers activities.
Ensures that all tickets are handled in line with the SLA’s, Monitor Onsite Field Service Support Engineer ticket queues.
Provides technical training for their team to ensure they have the relevant skills to resolve all relevant issues Receipt of user requests / incidents escalated by the ServiceDesk / end user.
Provide L1 support for tickets escalated by Service Desk.
Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals.
Provide support for install/upgrade/de-install/repair activities on user desktops, laptops.
Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc.)
Provide onsite office automation software and approved application suite support.
Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready-made cables from stock Assist in inventory audits through visual checks and updating tracking sheets to be sent to the Asset Management team.
Hardware refresh: support in deinstallation and installations of user Hardware in scope of this project (desktops, screens, scanners, printers, docking stations, classroom and meeting room equipment, routers, switches etc..), by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Support in operating system/software installations by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Assist in implementing approved changes onsite by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents.
Escalate to appropriate next-level resources for incident resolution.
Facilitates progressive internal and external updates.
Take action to mitigate incidents quickly.
Accountable for outstanding user service to staff and team members.
Develop and maintain effective relationships through effective, timely communication and meets deadlines.
Take initiative and action to respond, resolve and follow up regarding user service issues with all users in a timely manner.
Aid executive in preparing for meetings
Responding to emails and document requests on behalf of executives
Bachelor's degree or equivalent experience
Proficient in Microsoft Office suite
Experience in managing multiple priorities, administrative coordination, and logistics
Well-organized, detail-oriented, ability to multi-task with great follow-up skills.
Strong written and verbal communication skills English, Urdu, Hindi.

Experienced in Sales and Distribution ERP operations and Data collection and Processing.
Design SOP and reprocesses engineering and reduce manual workload by 90%.
The record keeps of Assets and Warehouse and tag assets, Inventory Management.
ERP Server Managed and backup and recovery on daily basis and send data to the Datacenter.
Keep a record of Drug license and customer and billing system, Approvals, Instructive emails.
Audit records and payments are received and Pending through daily operational reports.
Keep the focus on the KPI’s of each salesperson, and update them if required.
Working with System client-server architecture, Mobile devices Managed end-to-end.
Providing remote support for sales teams and management. Etc.
Perform duties sales coordinator and business coordinator, keep focus on KPI’s.
Deploy test and update applications with the coordination of Head office.
Installation configuration of Client Server and Mobiles (Hand hold terminal) HHT.
Deployment of daily promotional activities in the system through PTF.
Managed more than 8000 customers record and approvals of Drug Sales License (DSL).
Strong communication with sales and marketing team for business coordination.
Track analysis of the low and high sales and return orders and SKU performance using KPI.
Installation and configuration of E-mail client, outlook, world client, Backup and recovery of e-mails.
Keep tracking of financial / inventory record transaction for the error free daily closing.
Analysis of the new requirement and deployment, make sure timely support and training.
Managed print email, stock, accounts, logistics and supply chain, Sales reports and email them.

Managed end-to-end of the I. T department operations, upgrading, Trouble Shooting
Perform duties as Team Lead for infrastructural deployment in Medical college & Hospital
Managed the processes of re-engineering and deploying paperless work to reduce cost by 60%
Managed end-to-end of the Windows Server2012, Active Directory, ADC, DNS, DHCP etc.
Managed end-to-end of the File Server, Database Server, Web application Server
Administrate users with outlook with azure web portal with office 365 services subscription
Managed help desk support, and compliance, improve KPI, coordination with HOD’s
Managed end-to-end, File Backup Server, Antivirus, Updates patches, ERP backup
Monitor Storage space, ensure data backup in Data Center, Access of E-library
Keep online services of Higher education e-library access, journals, books & research papers
Managed end-to-end printers, Copiers, Scanners, Microscope Devices, Power labs
Managed end-to-end of Power Labs, Integration of Microscope with smart LED, Lab operations
Managed end-to-end of the CCTV Server, NVR, DVR, CCTV-Backup server IP Phone Server
Design and implementation of SOP’s and Ensure online Ticketing/ Compliant management system
Vendor management, keeping a record of billing, quotations, Services end-to-end
Management of Assets, Audits, Inventory, keep utilization of Assets, assets Tags, record keeping
Managed projectors, visual and audio system, mixer control for the auditorium and classrooms
Managed Cisco, D-Link Switches (VLAN), routers, wireless AP, Smoke detector and ONT devices
Managed Biometric Attendance machines, manual, mechanized system, Access cards
Management of Traffic using Firewall (Pfsence), bandwidth, load, restriction, Authentication of users
Managed applications of Medical lab Analyzers, Integration of ERP with Analyzer, reporting
Managed application and software packages for ECG, X-Rays, ERP modules

Network cable Wiring, managed end-to-end Configure Network switches, Routers, Access points
Managed Windows Server 2012, Active Directory and domain services
Operating and Management of In-house ERP(HMIS) Bioinformatics, CMS
Managed Database MS Server, MySQL, Oracle
Managed Application Server, Desktop and Web application with local DB
Managed and end-to-end deployment CCTV Server, and Troubleshooting
Attendance machine Managed end-to-end, integration with HR
Database Server, Web Server, IP Phone Server, Application Server, File Server, Image Server
Key Role Specific Accountabilities
Configure and maintain hardware, peripherals, services, directories etc. w. r. t. LAN/WAN
Perform system monitoring, verifying the integrity and availability of all hardware
User Accounts & authorizations and MS Exchange mailbox maintenance
Ensure IT controls over maintenance and authorizations of user accounts
Field incoming help requests from end-users via both telephone and e-mail in a courteous manner
Managed end-to-end support the technical issues in educational and industrial organization
Managed and responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity
Responsibility include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed
Ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed
As a Team lead perform planning, organizing, and day-to-day supervision of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules. You will also exercise independent judgment in the distribution of work where applicable
Team task assignment, regular quality checks on work done, maintaining schedules, planning and organizing work activities
Provide support and assistance for all the Onsite Field Service Support Engineers activities
Ensures that all tickets are handled in line with the SLA’s, Monitor Onsite Field Service Support Engineer ticket queues
Provides technical training for their team to ensure they have the relevant skills to resolve all relevant issues Receipt of user requests / incidents escalated by the ServiceDesk / end user
Provide L1 support for tickets escalated by Service Desk
Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals
Provide support for install/upgrade/de-install/repair activities on user desktops, laptops
Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc.)
Provide onsite office automation software and approved application suite support
Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready-made cables from stock Assist in inventory audits through visual checks and updating tracking sheets to be sent to the Asset Management team
Hardware refresh: support in deinstallation and installations of user Hardware in scope of this project (desktops, screens, scanners, printers, docking stations, classroom and meeting room equipment, routers, switches etc..), by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Support in operating system/software installations by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Assist in implementing approved changes onsite by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
Escalate to appropriate next-level resources for incident resolution
Facilitates progressive internal and external updates
Take action to mitigate incidents quickly
Accountable for outstanding user service to staff and team members
Develop and maintain effective relationships through effective, timely communication and meets deadlines
Take initiative and action to respond, resolve and follow up regarding user service issues with all users in a timely manner
Aid executive in preparing for meetings
Responding to emails and document requests on behalf of executives
Bachelor's degree or equivalent experience
Proficient in Microsoft Office suite
Experience in managing multiple priorities, administrative coordination, and logistics
Well-organized, detail-oriented, ability to multi-task with great follow-up skills
Strong written and verbal communication skills English, Urdu, Hindi

Experienced in Sales and Distribution ERP operations and Data collection and Processing
Design SOP and reprocesses engineering and reduce manual workload by 90%
The record keeps of Assets and Warehouse and tag assets, Inventory Management
ERP Server Managed and backup and recovery on daily basis and send data to the Datacenter
Keep a record of Drug license and customer and billing system, Approvals, Instructive emails
Audit records and payments are received and Pending through daily operational reports
Keep the focus on the KPI’s of each salesperson, and update them if required
Working with System client-server architecture, Mobile devices Managed end-to-end
Providing remote support for sales teams and management. Etc
Perform duties sales coordinator and business coordinator, keep focus on KPI’s
Deploy test and update applications with the coordination of Head office
Installation configuration of Client Server and Mobiles (Hand hold terminal) HHT
Deployment of daily promotional activities in the system through PTF
Managed more than 8000 customers record and approvals of Drug Sales License (DSL)
Strong communication with sales and marketing team for business coordination
Track analysis of the low and high sales and return orders and SKU performance using KPI
Installation and configuration of E-mail client, outlook, world client, Backup and recovery of e-mails
Keep tracking of financial / inventory record transaction for the error free daily closing
Analysis of the new requirement and deployment, make sure timely support and training
Managed print email, stock, accounts, logistics and supply chain, Sales reports and email them

RESPONSIBILITIES:
1. Managed end-to-end of the I. T department operations, upgrading, Trouble Shooting.
2. Perform duties as Team Lead for infrastructural deployment in Medical college & Hospital.
3. Managed the processes of re-engineering and deploying paperless work to reduce cost by 60%.
4. Managed end-to-end of the Windows Server2012, Active Directory, ADC, DNS, DHCP etc.
5. Managed end-to-end of the File Server, Database Server, Web application Server.
6. Administrate users with outlook with azure web portal with office 365 services subscription.
7. Managed help desk support, and compliance, improve KPI, coordination with HOD’s.
8. Managed end-to-end, File Backup Server, Antivirus, Updates patches, ERP backup.
9. Monitor Storage space, ensure data backup in Data Center, Access of E-library.
10. Keep online services of Higher education e-library access, journals, books & research papers.
11. Managed end-to-end printers, Copiers, Scanners, Microscope Devices, Power labs.
12. Managed end-to-end of Power Labs, Integration of Microscope with smart LED, Lab operations.
13. Managed end-to-end of the CCTV Server, NVR, DVR, CCTV-Backup server IP Phone Server.
14. Design and implementation of SOP’s and Ensure online Ticketing/ Compliant management system.
15. Vendor management, keeping a record of billing, quotations, Services end-to-end.
16. Management of Assets, Audits, Inventory, keep utilization of Assets, assets Tags, record keeping.
17. Managed projectors, visual and audio system, mixer control for the auditorium and classrooms.
18. Managed Cisco, D-Link Switches (VLAN), routers, wireless AP, Smoke detector and ONT devices.
19. Managed Biometric Attendance machines, manual, mechanized system, Access cards.
20. Management of Traffic using Firewall (Pfsence), bandwidth, load, restriction, Authentication of users.
21. Managed applications of Medical lab Analyzers, Integration of ERP with Analyzer, reporting.
22. Managed application and software packages for ECG, X-Rays, ERP modules.

RESPONSIBILITIES:
1. Network cable Wiring, managed end-to-end Configure Network switches, Routers, Access points.
2. Managed Windows Server 2012, Active Directory and domain services.
3. Operating and Management of In-house ERP(HMIS) Bioinformatics, CMS.
4. Managed Database MS Server, MySQL, Oracle.
5. Managed Application Server, Desktop and Web application with local DB.
6. Managed and end-to-end deployment CCTV Server, and Troubleshooting.
7. Attendance machine Managed end-to-end, integration with HR.
8. Database Server, Web Server, IP Phone Server, Application Server, File Server, Image Server.
9. Key Role Specific Accountabilities.
10. Configure and maintain hardware, peripherals, services, directories etc. w. r. t. LAN/WAN.
11. Perform system monitoring, verifying the integrity and availability of all hardware.
12. User Accounts & authorizations and MS Exchange mailbox maintenance.
13. Ensure IT controls over maintenance and authorizations of user accounts.
14. Field incoming help requests from end-users via both telephone and e-mail in a courteous manner.
15. Managed end-to-end support the technical issues in educational and industrial organization.
16. Managed and responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
17. Responsibility include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
18. Ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.
19. As a Team lead perform planning, organizing, and day-to-day supervision of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules. You will also exercise independent judgment in the distribution of work where applicable.
20. Team task assignment, regular quality checks on work done, maintaining schedules, planning and organizing work activities.
21. Provide support and assistance for all the Onsite Field Service Support Engineers activities.
22. Ensures that all tickets are handled in line with the SLA’s, Monitor Onsite Field Service Support Engineer ticket queues.
23. Provides technical training for their team to ensure they have the relevant skills to resolve all relevant issues Receipt of user requests / incidents escalated by the ServiceDesk / end user.
24. Provide L1 support for tickets escalated by Service Desk.
25. Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals.
26. Provide support for install/upgrade/de-install/repair activities on user desktops, laptops.
27. Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc.)
28. Provide onsite office automation software and approved application suite support.
29. Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
30. Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready-made cables from stock Assist in inventory audits through visual checks and updating tracking sheets to be sent to the Asset Management team.
31. Hardware refresh: support in deinstallation and installations of user Hardware in scope of this project (desktops, screens, scanners, printers, docking stations, classroom and meeting room equipment, routers, switches etc..), by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
32. Support in operating system/software installations by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
33. Assist in implementing approved changes onsite by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc.)
34. Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents.
35. Escalate to appropriate next-level resources for incident resolution.
36. Facilitates progressive internal and external updates.
37. Take action to mitigate incidents quickly.
38. Accountable for outstanding user service to staff and team members.
39. Develop and maintain effective relationships through effective, timely communication and meets deadlines.
40. Take initiative and action to respond, resolve and follow up regarding user service issues with all users in a timely manner.
41. Aid executive in preparing for meetings
42. Responding to emails and document requests on behalf of executives
43. Bachelor's degree or equivalent experience
44. Proficient in Microsoft Office suite
45. Experience in managing multiple priorities, administrative coordination, and logistics
46. Well-organized, detail-oriented, ability to multi-task with great follow-up skills.
47. Strong written and verbal communication skills English, Urdu, Hindi.

RESPONSIBILITIES:
1. Experienced in Sales and Distribution ERP operations and Data collection and Processing.
2. Design SOP and reprocesses engineering and reduce manual workload by 90%.
3. The record keeps of Assets and Warehouse and tag assets, Inventory Management.
4. ERP Server Managed and backup and recovery on daily basis and send data to the Datacenter.
5. Keep a record of Drug license and customer and billing system, Approvals, Instructive emails.
6. Audit records and payments are received and Pending through daily operational reports.
7. Keep the focus on the KPI’s of each salesperson, and update them if required.
8. Working with System client-server architecture, Mobile devices Managed end-to-end.
9. Providing remote support for sales teams and management. Etc.
10. Perform duties sales coordinator and business coordinator, keep focus on KPI’s.
11. Deploy test and update applications with the coordination of Head office.
12. Installation configuration of Client Server and Mobiles (Hand hold terminal) HHT.
13. Deployment of daily promotional activities in the system through PTF.
14. Managed more than 8000 customers record and approvals of Drug Sales License (DSL).
15. Strong communication with sales and marketing team for business coordination.
16. Track analysis of the low and high sales and return orders and SKU performance using KPI.
17. Installation and configuration of E-mail client, outlook, world client, Backup and recovery of e-mails.
18. Keep tracking of financial / inventory record transaction for the error free daily closing.
19. Analysis of the new requirement and deployment, make sure timely support and training.
20. Managed print email, stock, accounts, logistics and supply chain, Sales reports and email them.