Shiva Teja Lajineni

Shiva Teja Lajineni

Data Analyst
Canada
Full-time On-site

About Me

Detail-oriented professional with a Bachelor of Commerce in Computer Applications and experience in customer support and process operations. Skilled in Microsoft Excel, Google Sheets, data organization, reporting, data v…

Experience

Customer Support / Process Operations

247AI · Hyderabad , Telangana , India
Jan 2020 - Jan 2022 · 2 years

<p>Supported customer service processes for Best Buy and Instacart, serving customers across the United States and Canada.</p><p> Managed and reviewed large volumes of customer and process-related information while maintaining accuracy and following established procedures.</p><p> Investigated customer issues, reviewed available information, identified discrepancies, and determined appropriate resolutions.</p><p> Maintained accurate records and updated information using digital systems and standardized workflows.</p><p> Monitored productivity and quality requirements while maintaining attention to detail.</p><p> Communicated information clearly to customers and internal teams in a fast-paced environment.</p><p> Collaborated with team members to resolve operational issues and improve workflow efficiency.</p>

Skills

Microsoft Excel Google Sheets Data Cleaning Data Validation KPI Reporting Trend Analysis Power BI Dashboard Development Data Visualization Business Reporting SQL Fundamentals Website Analytics Conversion Analysis SEO/PPC Metrics Digital Marketing Analytics Microsoft Office Google Workspace Problem Solving Data Accuracy Analytical Thinking Attention to Detail Remote Work Communication Process Improvement Fast Learner
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