Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-w…
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Handled customer inquiries and suggestions courteously and professionally.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Produced monthly reports using advanced Excel spreadsheet functions.
Utilized data visualization tools to effectively communicate business insights.
Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
Created data models to support decision-making processes.
Designed and developed customized extract, transform and load (ETL) applications per client specifications.
Helped plan data extraction and processing tasks, aiding in eventual deployments.
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