Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-w…
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
<p>Provided primary customer support to internal and external customers.<br>
Answered constant flow of customer calls with minimal wait times.<br>
Updated account information to maintain customer records.<br>
Participated in team meetings and training sessions to stay informed about product updates and changes.<br>
Handled customer inquiries and suggestions courteously and professionally.</p>
<p>Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.<br>
Produced monthly reports using advanced Excel spreadsheet functions.<br>
Utilized data visualization tools to effectively communicate business insights.<br>
Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.<br>
Created data models to support decision-making processes.<br>
Designed and developed customized extract, transform and load (ETL) applications per client specifications.<br>
Helped plan data extraction and processing tasks, aiding in eventual deployments.</p>
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