AI Experts
Sayed Moussa
Data Analyst
About Me
Data analyst with proven ability to communicate with both technical professionals and end users to identify the business requirements. Offering 1 year of experience driving data accuracy and integrity.
Experience
Workforces/Data analyst
teleperformance
May 2023 - Present · 3 years 5 months
Data Analyst with a knack for interpreting complex datasets and utilizing analytical skills to drive company growth and efficiencies. Used advanced Excel (Create equations using lambada, Power Query, Power Pivot), Power BI and Power Automate to deliver data-driven solutions that contributed to a 30% decrease in annual labor cost and 35% increase in accuracy and precision.
WFM Analyst
Majorel Cairo
May 2023 - Present · 3 years 5 months
<p>Responsible for accounts: Zalando, Shein, Cloud Kitchens, Travix and Hikmicro<br>
Long term planning<br>
Budget allocation<br>
Headcount sizing<br>
Hiring plan and attrition analysis<br>
Forecasting<br>
Analyze historical data parameters, understanding trends, seasonality and patterns, reflecting it to the future workload demands<br>
Short term planning and scheduling<br>
Construction of the requirement (Volumes, AHT, SLA, planned & unplanned shrinkages, attrition)<br>
Construction of the capacity (staffing)<br>
Coverage rate at 100 percent in mid/long term<br>
Strategic decisions (hiring, training, KPI management)<br>
Reporting<br>
Creating reports, drive performance, alerting & KPI’s on queue, agent and interval level<br>
Store and retrieve data on daily base<br>
Creating estimated and final invoice for the client<br>
Creating staff salaries<br>
Managing team<br>
Follow up on other lyres tasks and performance</p>
Content Editor
Talabat
Mar 2022 - May 2023 · 1 year 2 months
<p>EMEA Region<br>
Updating menu content of existing vendors' accounts on the system<br>
Creating new vendors on the backend matching the content guidelines<br>
Writing and translating menu content of new vendors in both Arabic and English languages<br>
Updating restaurant’s branches and each branch’s delivering area<br>
Updating any change of item’s price</p>
Escalation CSR
Talabat
Mar 2020 - Mar 2022 · 2 years
<p>Negotiation skills<br>
Handle angry customers and fraud cases</p>
Chat CSR
Talabat
Mar 2020 - Mar 2022 · 2 years
HR Specialist
Triangle Group
Oct 2018 - Mar 2019 · 5 months
<p>Reviewed and screened applicant resumes to identify qualified candidates<br>
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices<br>
Collaborating with department managers to compile a consistent list of requirements</p>
CSR
Orange Egypt
May 2018 - Sep 2018 · 4 months
Skills
SQL Database
Data Analysis
Automatic Data Processing
Data Cleansing
Data Collection Management
Data Extraction
Excel
VBA
Dashboard
Power Query
Complex Formulas
Power BI
Visualization
Power Automate
Desktop flows
Cloud flows
Outlook
OneDrive
Python
SQL
Access Databases
PowerPoint
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