Saurab Gond

Saurab Gond

Customer Support | Trust & Safety | Content Moderation | Data Annotation Specialist
India
Marathi, English, Hindi
Contract On-site

About Me

Accomplished professional with 4+ years of experience in Customer Support, Trust & Safety, Content Moderation and Data Annotation. Proven expertise in Email & Chat Support, CVAT, Adobe tools, policy compliance, reviewing…

Experience

Moderator / Data Annotation Specialist

V2 Tech Ventures Pvt. Ltd. · Vashi , Maharashtra , India
Mar 2025 - Aug 2025 · 5 months

<p>Moderated image and video content according to policy.</p><p> Annotated datasets using CVAT and Adobe.</p><p> Reviewed 3,000–4,600 items daily while maintaining high accuracy.</p>

Customer Support Executive

One Point One Solutions Pvt. Ltd. · Navi Mumbai , Maharashtra , India
Oct 2023 - Nov 2024 · 1 year 1 month

<p>Delivered Email & Chat support with excellent CSAT.</p><p> Achieved SLA and quality metrics.</p><p> Awards: Best Employee of the Year & Champion Award.</p>

Email & Chat Support Executive

DBS Mintek Pvt. Ltd. · Navi Mumbai , Maharashtra , India
Aug 2022 - Apr 2023 · 8 months

<p>Email and chat , handle different types of email and resolve customer queries at email and give additional information </p>

Skills

Trust & Safety Content Moderation Email Support Chat Support Customer Service Data Annotation CVAT Image & Video Review Adobe Quality Assurance SLA Management MS Office Communication Problem Solving Adobe Creative Tools MS Excel MS Word Outlook Email & Chat Platforms
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