Sam Lemuel Mabatid

<p>Providing support to staff and management with various administrative tasks<br>
Preparing reports and presentations using Microsoft PowerPoint and advanced Excel features (Power Query, PowerPivot)<br>
Organizing and maintaining both physical and digital files</p>

<p>Supported the Account Workforce Team by preparing and managing reports with advanced Excel formulas<br>
Managed all reports and created interactive dashboards using MSExcel<br>
Provided reporting support for three client accounts, leveraging pivot tables and PowerPivot to analyze data trends</p>

<p>Assist and train the Reports Analyst on the preparation and management of their assigned reports<br>
Lead the development of new reports for accounts and coordinate additional reporting requirements for operations<br>
Monitor, review, and coach the performance of Reports Analysts to ensure accuracy and efficiency<br>
Supervised a team of three Reports Analysts across three programs</p>

<p>Monitor and manage team performance to ensure achievement of OPS KPI targets<br>
Oversee monthly completion targets and support teams in achieving sustained performance growth<br>
Influence positive work mindset and possible good growth within the organization</p>

<p>Prepare and manage daily operational reports, including scorecards, billable metrics, and compliance tracking<br>
Produce real-time performance reports monitoring AHT and CSAT metrics<br>
Responsible for preparing WBR, MBR, and QBR presentations for clients, managing employee incentive reporting, and supporting client invoicing<br>
Responsible for compliance monitoring, maintaining tracking records, and preparing ad-hoc reports as requested by clients</p>