Saavi Garg

Saavi Garg

Business Analyst | Data Analyst
India
Full-time Hybrid

About Me

Business & Data Analyst with 2.5 years of experience across healthcare, EdTech, and IT domains, using SQL, Excel, and Power BI to analyze data, build dashboards, and support business decision-making. Experienced in analy…

Experience

Client Specialist

Wipro Limited · Gurugram
Aug 2023 - Jul 2026 · 2 years 11 months

<p>Worked on U.S. Health & Benefits data within the insurance domain, analyzing employee benefits and claims-related data to support data accuracy, issue resolution, and process improvements.</p><p> Analyzed employee queries and benefits data to identify trends, resolve issues, and improve service efficiency across healthcare workflows.</p><p> Maintained and analyzed records in Excel to track issue patterns, resolution timelines, and SLA adherence.</p><p> Worked on CRM and ticketing systems (Workday, Jira, ServiceNow) to manage employee queries, track issues, and ensure timely resolution of requests within defined SLAs.</p><p> Built Excel and Power BI trackers to monitor attendance, workforce allocation, operational KPIs, and SLA performance.</p><p> Collaborated with U.S. client teams to understand requirements, resolve queries, and maintain service quality standards.</p><p> Created SOPs, training materials, and process documentation to standardize workflows and support onboarding of new team members.</p><p> Conducted knowledge-sharing sessions to train team members on domain processes, improving process consistency and SLA compliance.</p>

Senior Data Analyst

Sri Balaji Action Medical Institute · Delhi
Sep 2025 - Mar 2026 · 6 months

<p>Analyzed operational data across departments (OT, Radiology, Marketing) to identify utilization patterns, performance trends, and process inefficiencies.</p><p> Worked with management to understand business problems, define key metrics, and support data-driven decision-making.</p><p> Designed an OT utilization analysis model to evaluate surgery-to-procedure ratios and scheduling efficiency, and assisted in integrating it into the system for reporting.</p><p> Analyzed business performance data to identify trends and support strategic decision-making.</p><p> Built and maintained Power BI and Excel dashboards to track operational KPIs, business performance trends, and reporting insights for management reviews and decision-making.</p><p> Reviewed existing manual processes and supported the transition to digital record management, improving data tracking and accessibility.</p><p> Assisted in service master data corrections and categorization improvements to enhance reporting accuracy.</p><p> Supported pricing analysis (SOC) by evaluating service utilization trends and performance data.</p><p> Analyzed patient feedback and online reviews to identify service gaps and contribute to improvement initiatives.</p><p> Supported software module implementation by defining KPIs, validating reports, and ensuring alignment with operational requirements.</p><p> Collaborated with cross-functional teams to support process improvements and system changes.</p>

EdTech Analytics & Product Support (Client Project)

WugWeb · Noida
Aug 2024 - Aug 2025 · 1 year

<p>Analyzed student engagement and platform usage data using SQL and Excel to identify drop-off patterns in recorded sessions and user interaction issues.</p><p> Identified key reasons for low engagement, including limited interactivity, lack of performance visibility, and unresolved student queries.</p><p> Worked with stakeholders to translate findings into actionable improvements, including interface changes, gamification features, quizzes, and enhanced user engagement elements.</p><p> Retrieved and analyzed data to track user drop-off at different stages of the learning journey, supporting targeted interventions.</p><p> Supported feedback analysis by reviewing student queries and coordinating with customer support teams to understand user concerns and improve engagement.</p><p> Built and maintained Power BI dashboards to track engagement KPIs, user behavior trends, and retention patterns for business insights.</p><p> Assisted in translating business insights into user stories, functional requirements, and feature enhancement recommendations to support digital product improvements.</p><p> Collaborated with cross-functional teams in an Agile environment using Jira and Confluence to support ongoing product improvements.</p><p> Supported UAT activities, issue tracking, defect validation, and coordination with stakeholders to ensure smooth system implementation and process alignment.</p><p> Analyzed website traffic and engagement metrics using SQL, Excel, and Power BI to support performance tracking.</p><p> Developed KPI dashboards and operational reports to support sales and business performance monitoring.</p>

Certifications

Data Analyst

CoachX.Live · Delhi , Delhi , India · 2024

Skills

Data Analysis Dashboard Development KPI Reporting Trend Analysis Data Visualization Business Performance Analysis Requirement Gathering & Analysis SDLC User Stories Functional Requirements Process Mapping UAT Support Stakeholder Coordination BRD FRD Product Coordination Business Process Support SQL Joins Aggregations Query Optimization Window Functions Power BI DAX Dashboarding Excel Pivot Tables Lookup Functions Data Cleaning Microsoft Word PowerPoint Tableau JIRA Confluence CRM tools Data Extraction Data Transformation Data Integration Data Modeling Reporting & Insights Performance Tracking KPI Tracking Customer Behavior Analysis
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