<p>Reduced false-positive outcomes from 40% to 0.6% over six to seven months through detailed pattern analysis, AppZen model development and audit-rule optimisation.</p><p> Managed the corporate-card lifecycle across issuance, credit limits, delinquency, cancellations and employee offboarding, reducing unresolved delinquent accounts by approximately 40%.</p><p> Led a multilingual T&E Helpdesk supporting 10+ languages, governing FCR, AHT, CSAT, backlog and escalations while maintaining five knowledge articles that reduced inbound volume by approximately 20%.</p><p> Spearhead T&E operations across 20+ countries and 4+ client accounts, aligning policy, controls, priorities and governance across global service delivery.</p><p> Lead SAP Concur Expense and Request integration with AppZen, configuring audit rules, supporting UAT, go-live and post-deployment optimisation across global T&E operations.</p><p> Manage risk-based auditing across high-, medium- and low-risk transactions, routing high-risk exceptions for review and automating lower-risk processing to save approximately 70% of manager time.</p><p> Oversee a three-tier audit framework combining AppZen AI pre-payment screening, manual exception sampling, post-payment trend analysis, Power BI dashboards and compliance reporting.</p><p> Mentored 10–15 analysts across global operations, including 20% Europe coverage, through performance reviews, coaching, training, onboarding, and stakeholder coordination.</p>
