VMware Cloud Engineer and Technical Support Engineer with 4 years of experience running enterprise VMware environments (vSphere, vCenter, ESXi, vSAN, NSX) and datacenter infrastructure. Proven record of managing customer…
VMware Cloud Engineer and Technical Support Engineer with 4 years of experience running enterprise VMware environments (vSphere, vCenter, ESXi, vSAN, NSX) and datacenter infrastructure. Proven record of managing customer-hosted environments end-to-end: ensuring uptime, resolving escalated P1 incidents, optimizing performance through capacity planning, and executing upgrades, patching and migrations with minimal disruption. Strong troubleshooting across compute, storage, network and guest OS layers, backed by VMware NSX, AWS and Nutanix certifications.
<p>Manage customer-hosted VMware environments end-to-end, ensuring uptime and stability across vSphere, vCenter and ESXi infrastructure.<br>
Resolve escalated incidents including snapshot failures, host disconnections, hardware alerts and VM power-on issues.<br>
Improve performance through capacity planning, datastore and resource optimization, and performance bottleneck analysis.<br>
Perform ESXi upgrades and BIOS/firmware updates, and administer HA, DRS, vMotion/Storage vMotion, cluster management and RDM configuration.<br>
Communicate with customers via email, phone, Zoom and WebEx; document troubleshooting steps and processes to maintain quality standards.</p>
<p>Managed VMware infrastructure with ESXi hosts, vCenter and vSAN across enterprise systems, supporting production workloads.<br>
Performed ESXi and vCenter patching, certificate renewals and snapshot management to maintain security and system stability.<br>
Created, deployed and managed virtual machines using templates, cloning and ISO/OVA/OVF files.<br>
Configured and administered datastores, resource pools, standard and distributed port groups, and virtual switches.<br>
Executed P2V and V2V migrations using VMware Converter, hot and cold vMotion, and storage migrations across VMFS datastores.<br>
Monitored CPU, memory, disk and network utilization and applied security hardening to meet compliance requirements.<br>
Troubleshot snapshot, performance, guest OS (Linux/Windows), network and storage issues in collaboration with cross-functional teams.<br>
Administered users, roles, groups and permissions in vCenter Server and the vSphere Web Client.<br>
Built and managed affinity/anti-affinity rules, HA/DRS clusters and disaster recovery configurations.<br>
Managed vSAN environments, including stretched cluster and ROBO deployments.<br>
Delivered system upgrades, password updates and hardware maintenance, including physical part replacements.<br>
Supported infrastructure validation, configuration changes and compliance checks per business requirements.<br>
Participated in P1 incident management, troubleshooting critical issues and providing recommendations to restore service.<br>
Installed, configured and maintained Linux (RHEL/Ubuntu) and Windows Server guests, including user management, access control, patching, service management and log, storage and performance tuning.<br>
Resolved OS-level issues, driver problems and VMware Tools integration issues on guest machines.<br>
Diagnosed complex issues across VMware, vSAN and Broadcom hardware using vSphere and iDRAC (VxRail environments).</p>
<p>Planned, shot and edited 200+ technology videos, growing a community of 900K subscribers through authentic engagement.<br>
Used YouTube Analytics to optimize content performance and audience retention.<br>
Partnered with brands such as Filmora to deliver sponsored content and campaigns.<br>
Earned the YouTube Silver Play Button; built strong skills in communication, project planning and self-management.</p>
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