rajdip sarkar

rajdip sarkar

Quality Engineering Associate
India
English, Hindi, Bengali
Full-time Hybrid

About Me

Application Support professional with 2+ years of experience at Accenture, supporting enterprise applications in a regulated healthcare environment. Handles user queries and application issues from initial investigation …

Experience

Quality Engineering Associate

Accenture · Kolkata, India
Feb 2024 - Present · 2 years 8 months

<p>Support users of business-critical Pfizer applications by investigating reported problems, answering application-related queries and helping move issues to resolution.</p><p> Work with ServiceNow to record, update and follow through on incidents and user requests, keeping information clear and current for everyone involved.</p><p> Work with Product Owners, Business Analysts, Technical Leads and engineering teams to understand problems, gather details and coordinate fixes.</p><p> Support day-to-day activities across 9+ enterprise platforms including Enablon, Cority, WERCS, OES, EPTW, TDS, Coldstream, Controlant and Quality Analytics Portal.</p><p> Use SQL and application-level checks to investigate data discrepancies and functional issues and help identify the source of problems.</p><p> Maintain issue details, evidence, status notes and supporting documents so that work can be easily followed and handed over when required.</p><p> Create and update Excel-based trackers and supporting reports for issues, testing activities, releases and follow-up actions.</p><p> Compare and validate data during application checks to identify inconsistencies before they affect business users.</p><p> Handle several requests at the same time, balancing urgency, dependencies and agreed timelines while keeping stakeholders informed.</p><p> Support production and release activities by checking fixes after deployment and sharing results with the appropriate teams.</p><p> Help identify recurring issues and suggest practical ways to reduce repetitive work and make support activities more efficient.</p><p> Use Excel, Word, PowerPoint and Teams for day-to-day analysis, documentation, presentations and communication.</p>

Skills

Application Support User Support Microsoft Excel Reporting SQL Problem Solving ServiceNow Documentation Stakeholder Communication Process Improvement Issue Tracking Follow-up Data Checking Data Analysis Enterprise Applications Release Support Production Support Microsoft Word Microsoft PowerPoint Microsoft Teams Python JSON REST API Functional Testing Regression Testing Integration Testing UAT Testing Defect Handling Release Validation Generative AI Prompt Engineering RAG LangChain AI-assisted automation
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