Prashanth N Murthy

<p>Managed end-to-end operations, improving efficiency, productivity, and overall organizational performance.</p><p> Led process improvements and cross-functional teams to streamline workflows and drive high performance.</p><p> Partnered with Talent Acquisition and HR to support hiring, onboarding, and policy implementation.</p><p> Analyzed data using Excel, Power BI, Tableau, and SQL to generate insights and support decision-making.</p><p> Created dashboards and reports, translating data into actionable business recommendations.</p><p> Strengthened client relationships while driving acquisition and revenue growth opportunities.</p>

<p>Single point of contact for one or more problems.</p><p> Responsible for ownership and coordination of actions of problems between technical teams.</p><p> Analyze root cause: identify known error and coordinating actions to fix the error.</p><p> Be proactive in identifying problems, analyze and recommend service improvement plans with the possible solutions obtained from technical teams for department or business unit.</p><p> Produce statistics and reports to demonstrate performance of the Problem Management process.</p><p> Responsible for setting up, and meeting KPI with the customer.</p>

<p>Single point of contact for one or more problems.</p><p> Responsible for ownership and coordination of actions of problems between technical teams.</p><p> Analyze root cause: identify known error and coordinating actions to fix the error.</p><p> Be proactive in identifying problems, analyze and recommend service improvement plans with the possible solutions obtained from technical teams for department or business unit.</p><p> Produce statistics and reports to demonstrate performance of the Problem Management process.</p><p> Responsible for setting up, and meeting KPI with the customer.</p>

<p>Ensure all RFCs have the required details and approvals in place prior to the same being approved.</p><p> Arrange, manage, facilitate and document Change Advisory Board (C.A.B.) meetings.</p><p> Ensure that the proper follow up occurs following Emergency CAB (E/C.A.B.).</p><p> Provide timely Management Information upon request, including understanding and analysis of Key Performance Indicators (KPIs) to the broader IT Team, Senior Leadership and Customers.</p><p> Identify and implement actions where agreed targets are not achieved.</p>

<p>Central communication point for incidents managed by HP and my client.</p><p> Respond to user escalations and engage functional escalation and service delivery.</p><p> Host conference calls and record the incident.</p><p> Act as a bridge between onshore & off shore teams.</p><p> Generate reports on breached incidents, about to breach incidents.</p><p> Attend Daily and Weekly Service review meetings.</p><p> Achieving metrics (KPI) specified by client from time to time to maximize customer satisfaction level.</p><p> Monitor teams performance - report trends & analysis.</p><p> Provide knowledge transfer to new hires and trainees.</p><p> Drive client & corporate service quality standards, performance and client, customer & associate satisfaction.</p><p> Coordinate processes, identify improvement areas and implement adequate measures.</p>